Nicereply

APRIL 29, 2024

No matter what your job title is, you’re more than likely to receive some form of negative feedback. Whether a customer complaint or a note from a supervisor, all forms of feedback can be helpful to you. This article will give you the tools necessary to respond to negative feedback calmly and professionally.

Feedback 52

Feedback Construction B2B Call Center 52

Integrity Solutions

MAY 24, 2023

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. Successful sales people know is about doing something for the customer – not to the customer.

Sales 52

Sales Coaching Accountability Personalization 52

JustCall

APRIL 3, 2023

Customer feedback and advocacy : Customer success teams also focus on gathering feedback from customers and using it to improve the product or service. Time management : Customer success agents often handle multiple customer interactions simultaneously, so effective time management skills are important.

Upselling 52

Upselling Metrics Best practices Customer centricity 52

Andrew Mcfarland

SEPTEMBER 23, 2022

Collaboration is one of the essential soft skills for B2B organizations, as it allows people to work together to achieve shared goals. From your time management skills to your customer service, a lack of awareness of facts can hinder you. Losing these accounts can have a significant negative impact on your sales figures.

Accountability 48

Accountability B2B Surveys Feedback 48

Serenova

AUGUST 23, 2019

For B2B sales organizations, it’s quarterly quotas. And while now is a busy time for many contact centers, fluctuations in business volume can come throughout the year. Managing and Training Work-from-Home Agents. With the cloud, supervisors can give feedback to agents regardless of their location.

Customer Experience 65

Customer Experience contact center solutions Contact Center At home agents 65

JivoChat

OCTOBER 10, 2021

Time management, customer relationships, enhance productivity, and keeping track of your business needs are all challenges that small companies face as they expand. CRM stands for Customer Relationship Management, it is a software system that enables you to store all your contacts, deals, and sales data in one place.

CRM 52

CRM Sales Journey mapping Marketing 52

SmartKarrot

JANUARY 21, 2021

By understanding market research and customer feedback , product managers need to define requirements and features of the product. Acting on feedback and data analysis helps product managers understand what works and what doesn’t. If there is a development bug, getting that fixed will immensely help product managers.

SaaS 11

SaaS Management Metrics B2B 11