Vcaretec

JUNE 6, 2022

When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. As a leader in outsourced customer service solutions, the customer care specialists at Vcare voted on fifty of the top thought leaders in our space.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

BlueOcean

JULY 12, 2018

The only constant in the customer care world is change, and if you don’t keep up, you’ll be left behind. That’s why we’ve compiled these must-read articles to keep you updated and give you some food for thought as you think about the future of your outsourced customer care. Strategic Partnerships with Contact Centers. “

Customer Care 74

Customer Care outsourcing Chatbots Contact Center 74

CX Global Media

JULY 8, 2019

In it, you’ll be able to find out about top Contact Center Solution Providers and learn about the Contact Center Virtual Summit Boot Camp that will help you to expand your skills. Lance Gruner EVP, Global Customer Care at Mastercard | Keynote Speaker | CX Expert. Free Access.

Contact Center 120

Contact Center Education Coaching B2B 120

Serenova

AUGUST 23, 2019

For most contact centers, back-to-school signals the starting line for ensuring you’re prepared to flexibly scale for seasonal business demands, including the expected—and unexpected—spikes in traffic that start now and continue through year-end. For B2B sales organizations, it’s quarterly quotas.

Customer Experience 65

Customer Experience contact center solutions Contact Center At home agents 65

JustCall

NOVEMBER 25, 2022

Avaya OneCloud CCaaS is a cloud contact center solution created for businesses of any size who want to improve the experiences of their employees and clients. ??. In the B2B selling environment. Genesys Cloud CX is built for people and built for change. Avaya OneCloud.

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

RichCall

SEPTEMBER 13, 2017

Shep Hyken , Customer Service and Experience expert – hyken.com. Evan Kirstel , Social media innovator and B2B marketer. Rob Maynard , Contact Center Architect for Cisco. Darren Prine , Omnichannel Contact Center Solutions Specialist at BrightPattern. This is the future of customer service.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64