ShepHyken

JUNE 14, 2019

Companies offering exceptional customer experiences have a 16% price premium on the products and services (PWC). 80% of consumers believe speed, convenience, and knowledgeable help are the most important factors to a positive customer experience (PWC).

Customer retention 335

Customer retention contact center solutions Advertising Cloud contact 335

Serenova

AUGUST 5, 2019

In the webinar , How to Design Your Contact Center to Be Customer-Centric , our guest speaker, Forrester Research VP and Principal Analyst Art Schoeller, offers tips, trends and perspective on how you can move toward a more customer-centric contact center. Achieve a positive emotional reaction.

Customer centricity 40

Customer centricity Contact Center Interactive Voice Response Customer Experience 40

CX Global Media

JULY 8, 2019

In it, you’ll be able to find out about top Contact Center Solution Providers and learn about the Contact Center Virtual Summit Boot Camp that will help you to expand your skills. There was no seat for neither him nor the customer at the table. OPENING SESSION – How to Hire Right in Contact Centers.

Contact Center 120

Contact Center Education Coaching B2B 120

Vcaretec

JUNE 6, 2022

Connect: @Aimee_Lucas Flavio Martins Bio: Flavio is VP of Customer Support at @DigiCert. He is a Customer Experience & ATL 2013 Huff Post Top 100 Social. Connect: @flavmartins Andrew McFarland Bio: Growth through high-value B2B customer experiences. He’s the Customer Experience Professionals Association chairperson.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

JustCall

APRIL 5, 2023

The need for customer success management is fairly new and fast becoming pertinent. With an increasing number of B2B and B2C companies switching to subscription-based models, businesses are facing new challenges. Traditional customer support models will not cut it. What is customer success software, and why use it?

Management 52

Management CRM Analytics Customer retention 52

RichCall

SEPTEMBER 13, 2017

Shep Hyken , Customer Service and Experience expert – hyken.com. Evan Kirstel , Social media innovator and B2B marketer. Rob Maynard , Contact Center Architect for Cisco. Darren Prine , Omnichannel Contact Center Solutions Specialist at BrightPattern. @Al Hopper , cofounder of DoLabSATX.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64