NobelBiz
FEBRUARY 6, 2024
SMS (Short Message Service ) has become a pivotal channel in the contact center industry. Ebook | Call Labeling and Blocking for Contact Centers Compliance and Regulation The regulations in the SMS world are ever-changing. Contact centers should ensure that customers explicitly opt-in to receive SMS messages.
Outsource Consultants
OCTOBER 23, 2018
Nearshore Contact Center Outsourcing Spotlight: Peru, Argentina, Paraguay, and Uruguay. We’ve helped many clients find Philippine call centers over the years, but recently we’ve seen a significant shift with leading organizations seeking nearshore Central and Latin American contact center outsourcing locations.
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Outsource Consultants
OCTOBER 2, 2018
As demand for nearshore contact centers increases, we’ve been helping more and more businesses find the right partner – with remarkable results. Contact centers in Mexico offer a unique benefit that most other nearshore locations can’t: proximity to the USA. provider costs by up to 50%. Communications.
NobelBiz
JANUARY 16, 2024
Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center?
Fonolo
MARCH 17, 2020
For an automotive company, in a rapidly changing and highly competitive environment, poor customer service is the kiss of death,” Romano wrote, with strategic scrutiny. But happily, in 2017 and after much trial and error, Hyundai Canada rose to have the fourth-best customer service standing in the national automotive space. 'In
BlueOcean
OCTOBER 17, 2023
Engaging a consultant early in your process, if you are just setting out on the path to supplier certification, is a good call. For example, almost all of the leading automotive manufacturers are using the same ESG rating platform. Look for groupings of clients that are similar to your own business.
DMG Consulting
JULY 31, 2019
Call tracking has been around for a long time, though not well-known outside of a few verticals like automotive; the growing importance of these solutions reflects the complexity of the changes that the digital transformation is bringing to companies. The digital transformation is altering the way that consumers interact with companies.
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