NobelBiz
APRIL 2, 2024
At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction. With the growing customer expectations, enterprises are under great pressure to deliver exceptional service.
TeleDirect
NOVEMBER 9, 2022
Many BPO call center services (like TeleDirect) offer dedicated customer satisfaction and feedback surveys, so you can track exactly how your contact center is performing. At TeleDirect, we offer everything your car dealership needs to succeed—and we also support other auto businesses, like rental centers and manufacturers.
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Calltools
JULY 12, 2023
Contact centers face the ongoing task of finding new ways to enhance customer experience. Optimizing your contact center will help your customers experience better interactions with your agents, leading to greater customer satisfaction, higher retention rates, and improved brand recognition.
SmartAction
MARCH 15, 2022
Otto is a virtual service advisor that helps customers schedule automotive service appointments such as oil changes, scheduled maintenance, and other repairs at any time of day. The scheduling solution integrates with automotive dealership tools, including X-time, CDK, and others, so appointments are booked directly in real-time.
Speaker: Errol S. van Engelen, Author, Speaker and Independent Advisor
This webinar is designed for a broad audience including business and technology professionals, as well as managers in the contact center industry. See how various verticals such as the automotive industry and contact centers can benefit from a strategic approach like DTP.
CCNG
SEPTEMBER 27, 2023
Budgets are getting tighter, and executive teams are asking contact center leadership to do more with a lower headcount. The already frustrated customer is now stuck in a queue with a long wait; that’s because staffing levels are down because contact centers don’t have enough customer-facing workers. It’s a vicious cycle.
3CLogic
DECEMBER 1, 2022
Cloud contact center solutions can deliver these services, along with a host of other features, and represent the best way for organizations to bring their coveted phone communication channels into the 21st century. Bridge the Gap with a Cloud Contact Center Integration.
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