Peter Lavers
SEPTEMBER 6, 2018
As a business consultant and trusted adviser he has had the privilege of working with businesses around the world, engaging stakeholders to implement actionable improvements that make a difference to customer experience and value/efficiency. and is an IBM Futurist and SAS Collaborator. He doesn’t just write and blog, though!
Beyond Philosophy
APRIL 6, 2016
We’ve seen this in the past with directly competitive product and service feature-for-feature advertising and marketing; and we are still identifying it in such sectors as automotive, retailing, cable television, banking, and wireless lelecom. Republished with permission from CustomerThink.com.
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CSM Magazine
JUNE 17, 2020
Digital conversations are not just about chat but bringing the full experience of a retail store, automotive showroom, or bank branch online, allowing customers to truly experience products, get “in-person” consultative advice from experts, and make informed and timely purchase or service decisions.
Beyond Philosophy
APRIL 6, 2016
We’ve seen this in the past with directly competitive product and service feature-for-feature advertising and marketing; and we are still identifying it in such sectors as automotive, retailing, cable television, banking, and wireless lelecom. Republished with permission from CustomerThink.com.
CSM Magazine
JUNE 29, 2022
Teleperformance is one of the world’s largest business process outsourcing (BPO) providers serving global enterprises, in the retail, financial, travel, automotive, government and healthcare sectors. ” For more information on Teleperformance, visit www.teleperformance.com.
Outsource Consultants
OCTOBER 23, 2018
These vendors have experience in all industries, but some of the primary ones include: Automotive. Paraguayan call centers can provide services for many industries, including: Automotive. Peruvian contact centers provide omnichannel services and are compliant with PCI, COPC – 2000, ISO 27001, and ISO 9001. E-commerce. Healthcare.
CSM Magazine
AUGUST 31, 2020
How often have you called a large bank, cable company or other megacorporation only to be handed off from one department to the other? I was calling a large automotive bank to obtain a payoff for a vehicle held in the name of a business. Bryan is the founder of CS Solutions, a customer experience training consulting firm.
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