Outsource Consultants

MARCH 16, 2020

Not surprisingly, industries feeling the impact first-hand like travel and healthcare are working hard to keep up with increased demand. And, of course, times of uncertainty always create a greater demand for answers no matter the industry. The post Contingency Planning With At-Home Agents appeared first on.

At home agents 84

At home agents outsourcing Entertainment Airlines 84

Calltools

MARCH 8, 2023

The cloud has revolutionized almost every sector in the last decade or so, including the call center industry. Cloud phone systems can cost as little as $10 per agent per month, according to JustCall, which can work out significantly cheaper than other technologies.

Interactive Voice Response 98

Interactive Voice Response voip Call Center At home agents 98

Outsource Consultants

AUGUST 3, 2020

The travel industry has seen an otherwise busy vacation season stifled by the global COVID pandemic. And now that many customers are primed (and overdue) for some R&R, consumer expectations across the travel industry have never been higher. . Here’s how: Be Prepared for the Travel Industry Restart.

Interactive Voice Response 127

Interactive Voice Response Average Handle Time outsourcing Call Center 127

Outsource Consultants

MARCH 31, 2022

In the outsourcing and customer service industry, wage growth has made it next to impossible to find workers without added financial output. We all know that technology has become an essential part of the contact center industry, but we often forget why. Champion among automation — Interactive Voice Response or IVR.

outsourcing 67

outsourcing Interactive Voice Response Call Center Chatbots 67

Serenova

JUNE 6, 2019

Industry-wide, when it comes to the cloud, today’s contact centers are in a state of flux. In a recent Austin Contact Center Alliance survey, agent recruitment, retention and productivity were cited by members as their top three priorities. In fact, these are industry-wide issues that impact CX. The answer is yes.

Contact Center 40

Contact Center Technology Interactive Voice Response Gamification 40

Eckoh

JUNE 19, 2020

Compliance with the Payment Card Industry Data Security Standard (PCI DSS) helps companies to demonstrate they can process card payments securely and reduce card fraud. 8 PCI DSS challenges prohibit you from benefiting from Work-at-Home agents. Agents can still see and hear card details.

Interactive Voice Response 52

Interactive Voice Response Contact Center At home agents Sales 52

DMG Consulting

DECEMBER 7, 2020

It looks to the future and provides best practices for post-pandemic disaster recovery/business continuity (DR/BC) planning, as well as for the management of work-at-home agents. This year’s Report discusses the impact of the coronavirus pandemic on the short- and long-term future of this increasingly important sector.

Consulting 62

Consulting Consulting Contact Center Marketing 62