Mastering IVR Testing, Part I: The Case for Robust IVR Testing
Cyara
JULY 6, 2023
billion in 2022, the global contact center industry is projected to reach $741.7 In the customer journey, interactive voice response (IVR) systems have assumed an even more prominent position in delivering high-quality service. With a market value of $461.1 billion by 2030.
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