Nicereply

MARCH 24, 2022

In this article, we’ll help you increase your chances to get a job as a Customer Support Specialist , even if you’ve been recently fired. The New Challenges In Customer Support. Customer Support Specialists Burnout will lead to poor customer service, lower engagement levels, and a higher rate of employee turnover.

Customer Support 97

Customer Support Technical Support Upselling Marketing 97

ChurnZero

OCTOBER 20, 2020

The types of services can be one time (for e.g. implementation, training, workshop) or can be ongoing (for e.g. ongoing training program, technical support services). I wanted to share some tips on successfully transitioning from a services-based organization to a core Customer Success offering, with services as an upsell opportunity.

Journey mapping 52

Journey mapping Calibration Upselling Technical Support 52

SmartKarrot

FEBRUARY 22, 2021

Role: Director of Customer Experience Location: Charlotte, NC, US Organization: Ekos As a Director of Customer Experience, you will oversee a world-class customer lifecycle and all aspects of client health including onboarding, support, value realization, and contract renewal, while spearheading further adoption of Ekos services for the customers.

Upselling 10

Upselling Technical Support APIs Accountability 10

Amity

JANUARY 30, 2019

This article was originally published on WnTD's blog. A core pillar in most organizations is technical support and it’s important to evaluate what model is best for your organization. Do you have cross-sell or upsell opportunities with your product? Account Management / CS Sales.

Education 61

Education Engineering B2C Technical Support 61

NobelBiz

JULY 10, 2023

In this article, we delve into the profound impact of AI on lead generation and explore how your contact center can harness its potential. They can alert agents about the customer’s previous concerns, their preferences, and potential upsell opportunities.

Contact Center 40

Contact Center Call Center Interactive Voice Response Analytics 40

SmartKarrot

FEBRUARY 15, 2022

Need support at their convenience. This may require more support and help with regard to timings. Running through multiple highly worded technical support documents may add to the pain. Renewals, upselling, and repurchasing. You can assist with repurchasing or upselling through a webinar.

SaaS 10

SaaS Education Upselling Technical Support 10

Global Response

FEBRUARY 13, 2022

In this article, we’ll break down the differences between inbound and outbound call centers, their services, and how to leverage both inbound and outbound call centers to add value to your business. Product or technical support. to support other projects and initiatives. General Inquiries.

Call Center 62

Call Center Telemarketing Technical Support outsourcing 62

SmartKarrot

MARCH 8, 2022

Her various books, blogs, articles, and whitepapers have helped many people understand the program, planning, and operational structure of Customer Success Organizations. Disha is currently the Vice President of Customer Success at Freshworks and has over 12 years of experience in Technical Support Leadership and Customer Management.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

ChurnZero

JUNE 26, 2020

Ultimately, a company’s value is no more (and no less) than the sum of the decisions it makes and executes,” explains HBR in their article on decision-driven organizations. Additional fees for license types, implementation, training, and technical support can lead to unintentional price mix-ups and underestimates.

Technical Support 98

Technical Support Accountability Upselling Consulting 98

Global Response

MAY 1, 2023

In this article, we’ve outlined the ten most popular call center models , as well as what they’re best for, so you can easily determine which model is right for your current needs and goals. This can be marketing and sales related, or it can be related to service and support. Luckily for you, we’ve created that dictionary right here.

Call Center 62

Call Center Multichannel virtual call center outsourcing 62

CustomerSuccessBox

JANUARY 18, 2022

You can send notifications, information, or links to help articles. From this list, you can have your customer success or technical support team create an article that addresses these questions. Check out- Automation Vs Personalization in Customer Success. Self-service technology.

Self service 52

Self service Enterprise Analytics Technical Support 52

NobelBiz

MAY 25, 2023

In this article, we’ll explore how to evaluate call center software vendors for CDP solutions and the essential features to look for. In addition to their past performance, inquire about the vendor’s ongoing support services. But with so many options available, how do you choose the right one?

call center software 98

call center software Call Center APIs Contact Center 98

Amity

JULY 18, 2016

Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Ability to look for and enable upsell growth opportunity. Internal Customer Advocate. Change Agent. Process & Discipline.

SaaS 66

SaaS Metrics Accountability Technical Support 66

Amity

JULY 18, 2016

Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Ability to look for and enable upsell growth opportunity. Internal Customer Advocate. Change Agent. Process & Discipline.

SaaS 48

SaaS Metrics Accountability Technical Support 48

Amity

JULY 18, 2016

Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Ability to look for and enable upsell growth opportunity. Internal Customer Advocate. Change Agent. Process & Discipline.

SaaS 48

SaaS Metrics Accountability Technical Support 48

Amity

JULY 18, 2016

Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Ability to look for and enable upsell growth opportunity. Internal Customer Advocate. Change Agent. Process & Discipline.

SaaS 48

SaaS Metrics Accountability Technical Support 48

Amity

JULY 18, 2016

Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Ability to look for and enable upsell growth opportunity. Internal Customer Advocate. Change Agent. Process & Discipline.

SaaS 48

SaaS Metrics Accountability Technical Support 48

NobelBiz

MARCH 23, 2022

In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider. Learn about some of the most significant advantages of migrating from on-premise contact centers to the cloud solutions , which are detailed in this article.

contact center solutions 52

contact center solutions Contact Center voip call center software 52

Amity

MARCH 19, 2014

Specifically, and especially, if you are a SaaS company – there are several articles, whitepapers, webinars and blog posts that state how critical customer success is to your survival. – Ability to look for and enable upsell growth opportunity. But few have really laid out the why, what and how…until now.

SaaS 54

SaaS Metrics Accountability Technical Support 54

Netomi

FEBRUARY 28, 2022

“We look forward to working closely with the Colombian crypto ecosystem and to supporting crypto products that empower Colombians to take control of their financial lives,” Cynthia wrote in an article on the company’s blog. Crypto is borderless by nature, and we are committed to expanding crypto access to individuals across the globe.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

SmartKarrot

JUNE 5, 2020

To go with the topic of this article, which is to achieve product success through great customer success team structure, let us first understand what product success is. These individuals are the key players for guiding the customer through their renewal or upselling decisions. Technical Support. Product Success.

Chief Customer Officer 10

Chief Customer Officer Technical Support Upselling SaaS 10