Article Sales Technical Support Upselling 
Global Response
FEBRUARY 13, 2022
With any of these circumstances (and more), hiring a call center can help improve customer service and sales and reduce overhead costs. In this article, we’ll break down the differences between inbound and outbound call centers, their services, and how to leverage both inbound and outbound call centers to add value to your business.
Quality Contact Solutions
JUNE 12, 2020
First, these models and prices discussed in this article are for domestic inbound programs placed in U.S. Note: for the rest of this article, any place that I say “inbound,” I’m referring to many different types of customer contacts, including inbound voice calls, text messages, email messages or chat messages.
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Outsource Consultants
SEPTEMBER 19, 2018
This article will discuss two Latin American countries: Costa Rica and Panama. Costa Rican contact centers are great options for companies needing services such as customer service and tech support. If your company needs outbound services, Costa Rican vendors excel at providing ROI with sales, lead generation, and telemarketing.
Global Response
MAY 1, 2023
In this article, we’ve outlined the ten most popular call center models , as well as what they’re best for, so you can easily determine which model is right for your current needs and goals. This can be marketing and sales related, or it can be related to service and support.
NobelBiz
SEPTEMBER 26, 2023
Key Elements to Personalize in Your Phone System Call centers have long been the bridge between businesses and customers, handling everything from technical support to sales. Cross-sell and Upsell Opportunities: Based on customer history, promote relevant products or services.
ChurnZero
OCTOBER 20, 2020
The types of services can be one time (for e.g. implementation, training, workshop) or can be ongoing (for e.g. ongoing training program, technical support services). I wanted to share some tips on successfully transitioning from a services-based organization to a core Customer Success offering, with services as an upsell opportunity.
Netomi
FEBRUARY 28, 2022
“We look forward to working closely with the Colombian crypto ecosystem and to supporting crypto products that empower Colombians to take control of their financial lives,” Cynthia wrote in an article on the company’s blog. Crypto is borderless by nature, and we are committed to expanding crypto access to individuals across the globe.
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