Accountability Article Technical Support Upselling 
Quality Contact Solutions
JUNE 12, 2020
By Nathan Teahon, Strategic Account Manager. First, these models and prices discussed in this article are for domestic inbound programs placed in U.S. Quality Contact Solutions has years of high-quality inbound call handling experience , including Inbound Sales, Upselling, Customer Service, and Technical Support.
Global Response
FEBRUARY 13, 2022
In this article, we’ll break down the differences between inbound and outbound call centers, their services, and how to leverage both inbound and outbound call centers to add value to your business. Product or technical support. to support other projects and initiatives. Inbound sales or upgrades. General Inquiries.
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SmartAction
OCTOBER 25, 2023
Missed Opportunities: Beyond immediate customer dissatisfaction, the underinvestment in the voice channel meant missed opportunities for upselling, gathering valuable insights and building stronger customer relationships. Leveraging Telephony for Enhanced Customer Engagement So, what do customers truly desire?
Lumoa
APRIL 28, 2024
In This Article: Why You Need a Customer Experience (CX) Platform Platform Overview Which Platform Fits Your Needs? You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. You reach them where they are with the messages that resonate with them.
Global Response
MAY 1, 2023
In this article, we’ve outlined the ten most popular call center models , as well as what they’re best for, so you can easily determine which model is right for your current needs and goals. This can be marketing and sales related, or it can be related to service and support. Luckily for you, we’ve created that dictionary right here.
ChurnZero
OCTOBER 20, 2020
The types of services can be one time (for e.g. implementation, training, workshop) or can be ongoing (for e.g. ongoing training program, technical support services). I wanted to share some tips on successfully transitioning from a services-based organization to a core Customer Success offering, with services as an upsell opportunity.
SmartKarrot
FEBRUARY 22, 2021
Drive improvements to workflows and processes to streamline internal communications between the Technical Support and Customer Success and cross-functional teams and meet KPIs to drive an excellent customer experience. Work with the Sales team to expand the revenue in accounts through new module sales and up-sell opportunities.
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