Quality Contact Solutions

DECEMBER 31, 1969

By Marcia Jenkins, Senior Operations Manager. Inbound telemarketing may sound like a simple profession if you’ve never worked in an inbound telemarketing call center before. Melissa is like many other managers on our team. The reps, managers, clients and customers trust her. Well… not really. Meet Melissa Werth.

Telemarketing 68

Telemarketing virtual call center Average Handle Time Upselling 68

Babelforce

JULY 8, 2021

You’ve got to hire new staff, train them, and then find time to manage their performance. If you don’t, you’re either setting up a virtual call center or adding the cost of new office space to your outgoings. Luckily, there is another option: using a BPO call center. First up, what is a BPO call center?

outsourcing 98

outsourcing Call Center virtual call center Contact Center 98

Quality Contact Solutions

JUNE 21, 2019

By Marcia Jenkins, Senior Operations Manager. Jeri is a supervisor in our at-home, virtual call center. She works closely with the QCS management team and our clients to ensure her programs run smoothly and achieve high quality results. Telemarketing Services Management Explained. Meet Jeri Graesser!

Telemarketing 71

Telemarketing virtual call center Construction B2B 71

JustCall

JULY 18, 2021

Or perhaps, maybe you want to make a friendly call to Germany to connect with friends and family. In this article, we’ll guide you on how to call Germany from US. Important Things to consider when calling Germany from the US. JustCall helps you set up a virtual call center. Let us help you out here!

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virtual call center Call Center Analytics Accountability 52

NobelBiz

AUGUST 18, 2020

The call center can be a wonderful place to work in, full of positivity and great people. We live in a world where adequate management is hard to come by. Efficient management is even rarer. And in the contact center world specifically, things get even messier. Management Now you have the people – cool!

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Call Center Management Gamification virtual call center 52

NobelBiz

SEPTEMBER 30, 2020

The classical brick-and-mortar contact center – with cubicles and server walls – is being challenged by a more swift and nimble business model: the virtual call center. This is why today, we’re looking at how to start a virtual call center with maximum efficiency and ease.

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virtual call center Call Center Contact Center voip 52

Babelforce

JUNE 24, 2021

With the right software, you can even use it to make and receive regular phone calls. This brings significant benefits, which we’ll explore later in this article. As you don’t need a specific phone line, you and your staff can take calls from anywhere in the world. It’s a great way to operate a virtual call center.

voip 89

voip Contact Center virtual call center Call Center 89

Liveops

DECEMBER 7, 2018

Intentional scheduling is the future of time management. Sales/contact center representatives. Managers/executives. Take brick and mortar call centers, for example, where the average ‘lifespan’ of a US call center worker is approximately three years, with turnover rates of 30-40 percent. Technicians.

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virtual call center Call Center Wait times Enterprise 79

CSR Inc.

JULY 17, 2016

While I agree with the gist of the article about ways in which technology can positively impact the call center workplace (some are common talking points for me as well), I want to focus on two in particular that inevitably come up in discussions with call center managers: gamification and coaching/feedback.

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Call Center Technology Gamification Coaching 48

aircall

DECEMBER 30, 2016

A virtual call center lets your business hit the ground running more easily. A virtual call center will also allow your team to work remotely. Virtual agents can be hugely advantageous to a call center especially a fledgling one. Alternative service channels. CRM solution.

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Call Center Virtual Agent virtual call center CRM 97

ViiBE Blog

APRIL 26, 2021

This article will go over six tips to help you improve IT support and turn frustrated customers into satisfied ones. Customer satisfaction should be the number one goal of your contact center. Implementing knowledge management will distribute know-how more evenly throughout your team of support agents to prevent this from happening.

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virtual call center call center software Contact Center Call Center 52

aircall

DECEMBER 30, 2016

A virtual call center lets your business hit the ground running more easily. A virtual call center will also allow your team to work remotely. Virtual agents can be hugely advantageous to a call center especially a fledgling one. Alternative service channels. CRM solution.

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Call Center Virtual Agent virtual call center CRM 88

Babelforce

MARCH 30, 2022

And cloud call center solutions offer many benefits to companies that make the switch. In this article, we’ll go through everything you need to know about upgrading. To understand what a cloud-based contact center is, we first need to understand what we mean by the cloud. The cloud is changing business software, too.

call center solutions 52

call center solutions Call Center call center software Contact Center 52

Liveops

DECEMBER 7, 2018

Intentional scheduling is the future of time management. Sales/contact center representatives. Managers/executives. Take brick and mortar call centers, for example, where the average ‘lifespan’ of a US call center worker is approximately three years, with turnover rates of 30-40 percent. Technicians.

virtual call center 48

virtual call center Call Center Wait times Enterprise 48

CSM Magazine

JANUARY 28, 2020

Any type of large enterprise or organization knows the inherent value a virtual call center brings to their business. Both metrics are critical to helping sort out exactly how effective your call center is in your customer experience journey. Figure Out Functionality Needs.

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Call Center Metrics call center software virtual call center 52

TASKE Technology

AUGUST 6, 2018

Too frequently, yet another story about poor call handling seems to be going viral on the Internet. In the article Forget the Millennials, The Connected Consumer is Who You Should Be Chasing , Shama Hyder talks about how the social web has empowered consumers to not only drive their own buying experiences but powerfully influence their peers.

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virtual call center Contact Center Metrics Call Center 52

TASKE Technology

AUGUST 6, 2018

Too frequently, yet another story about poor call handling seems to be going viral on the Internet. While it has become important to develop strategies for managing what customers are saying about you on the Internet, ideally, you don’t want to give customers a reason to share their negative comments in the first place.

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Metrics virtual call center Contact Center Call Center 40

NobelBiz

MAY 24, 2022

In the post-covid era, the contact center sector has altered dramatically. Managing call center agents remotely has become a true challenge for the industry. In this article, discover 5 tips to manage remote call center agents successfully. Here are the 5 tips to tackle them: 1.

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Call Center Management virtual call center Interactive Voice Response 52

JustCall

NOVEMBER 23, 2022

In this article, we will explore the fundamentals of call center reporting, its key performance indicators (KPIs), benefits, and best practices. What is Call Center Reporting? Call center reporting is the process by which call center managers measure performance and efficiency.

Call Center 52

Call Center Abandon rate Interactive Voice Response Wait times 52

Fonolo

NOVEMBER 17, 2020

To achieve that within a remote or hybrid work environment, we’re going to see more contact centers reach for a cloud-based technology that drives camaraderie, increases visibility, allows supervisors to coach from anywhere, and enables agents to self-manage.” Find Out the Rest of the Trends: Contact Center Trends 2021.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

aircall

OCTOBER 7, 2016

Firstly, there are different yet complementary roles necessary to the smooth operation of a call center: Call center manager. Oversees the call center as a whole. Is the call center’s backbone, and can be relied upon to keep the machine running. Call center resume dos & don’ts.

Call Center 48

Call Center First call resolution call center software Telemarketing 48

aircall

NOVEMBER 18, 2016

A good example of such a feature is Interactive Voice Response, which boosts first call resolution by directing a call to the most competent agent. Contact center managers can toggle their team members’ access and priorities for maximum efficiency in real time. Modularity. Comparing the two. Language Barriers.

Call Center 88

Call Center Contact Center virtual call center Telemarketing 88

aircall

NOVEMBER 18, 2016

A good example of such a feature is Interactive Voice Response, which boosts first call resolution by directing a call to the most competent agent. Contact center managers can toggle their team members’ access and priorities for maximum efficiency in real time. Modularity. Comparing the two. Language Barriers.

Call Center 72

Call Center Contact Center virtual call center Telemarketing 72

Global Response

MAY 1, 2023

If you’re looking to outsource your call center needs, but aren’t sure which model is right for you—or even what models are available—we’re here to help. If you’re like most people, you imagine rows of desks with hard-working agents taking incoming phone calls from customers who need help or have questions.

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Call Center Multichannel virtual call center outsourcing 62

ViiBE Blog

APRIL 28, 2021

So how can you evaluate a call center agent’s performance? This article will teach you how to measure an agent’s performance and other important customer service metrics. ViiBE’s virtual call center solution allows a call center manager to see statistics at any time for multiple call centers across the globe.

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Call Center Schedule adherence Average Handle Time First call resolution 98

Babelforce

SEPTEMBER 9, 2021

There are many ways to make savings, from automating tasks to creating better processes and encouraging agents to work during calls. And the savings can be significant: 41% of call center time is spent on repetitive admin. Our article on reducing after call work has 11 ideas you can try. #3

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Call Center Contact Center Interactive Voice Response outsourcing 98

NobelBiz

JUNE 16, 2020

There’s a new trend in the Contact Center Industry – talking about the future. The virtual call center is already on the market, rapidly gaining traction in an age where remote work solutions are desperately needed and on-premise solutions are close to becoming obsolete. Cell Center Outsourcing Market to Grow by $13.54

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Contact Center virtual call center outsourcing Call Center 52

NobelBiz

FEBRUARY 22, 2023

The goal of this article is to provide contact centers owners and managers with all of the necessary information to properly utilize remork work and to empower contact center agents. Most Contact Center Management, ticketing, and flow routing systems are now accessible in the cloud, and some are only available there.

Contact Center 52

Contact Center Gamification contact center solutions Coaching 52

NobelBiz

FEBRUARY 22, 2023

The goal of this article is to provide contact centers owners and managers with all of the necessary information to properly utilize remork work and to empower contact center agents. Most Contact Center Management, ticketing, and flow routing systems are now accessible in the cloud, and some are only available there.

Contact Center 52

Contact Center Gamification contact center solutions Coaching 52

ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. Share this article. Share this article. Contact centers vary widely to suit the needs of a wide range of businesses. ViiBE integrates a cloud-based knowledge management system into its web app. Retail , SMB.

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Contact center software Contact Center CRM contact center solutions 52

aircall

NOVEMBER 9, 2016

What’s the difference between on premises and cloud-based call center ? The first step towards picking the right call center software is knowing your options. These are the four most common types of call center software. Let’s take a look: On premises call center.

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call center software Call Center virtual call center voip 82

JustCall

MARCH 7, 2023

Contact centers belong to this category of businesses since they deal with customers directly and mismanagement can severely affect brand reputation. In this article, we’ll look into different hybrid working tips that will help you run a highly successful hybrid contact center.

Contact Center 52

Contact Center Enterprise virtual call center Feedback 52

ViiBE Blog

AUGUST 2, 2021

Share this article. Share this article. Customer relationship management (CRM) is a broad system of different products and services that enable effective management of customer interactions across an organization. How CRM integrations strengthen your call center. Natalia Barszcz. August 2, 2021.

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CRM Automotive Call Center Transportation 52

ViiBE Blog

JUNE 1, 2021

First of all, the knowledge base articles are usually organized according to the most frequently occurring issues. Self-service reduces support call volume, but video or text chat service options give frustrated customers a helping hand. What are the common features of customer self-service software?

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Self service CRM virtual call center First call resolution 52

aircall

NOVEMBER 9, 2016

What’s the difference between on premises and cloud-based call center ? The first step towards picking the right call center software is knowing your options. These are the four most common types of call center software. Let’s take a look: On premises call center.

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call center software Call Center virtual call center voip 48

JustCall

FEBRUARY 13, 2023

This article explores ten such Aircall alternatives leading the telephony and virtual call center space in 2023. Top 10 Alternatives to AirCall – Choose the Best Call Center Software for your Business JustCall CloudTalk Nextiva Twilio 8×8 Freshdesk Talkdesk Five9 RingCentral OpenPhone 1.

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Interactive Voice Response voip Enterprise APIs 52

Babelforce

MAY 20, 2021

The coronavirus pandemic forced many call centers to switch to a work-from-home model. In this article we’ll discuss nine of the most common issues call center agents face when working from home… and ideas about how to solve each one! Consider these points if you manage both remote and office-based employees. #8

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