Article Customer emotions Metrics Surveys 
Lumoa
FEBRUARY 16, 2023
It will help you gather valuable feedback, identify customer pain points, and work towards better solutions. This article will explain what VoC is, how to use it, and tips on creating your own voice of customer template for your business. In This Article: What is Voice of Customer(VoC) and Why Is It Important?
Customers That Stick
DECEMBER 15, 2014
If you read our December 11 blog post , you know that we recently conducted a survey of consumer attitudes on holiday shopping. This idea is supported by a recent survey from LoyaltyOne which found that 50% of consumers think that stores being open all day on Thanksgiving day is a bad idea. See what other customer emotions linger.
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PeopleMetrics
NOVEMBER 1, 2022
Essentially, firms that provide necessary day-to-day services like banking are often evaluated more strongly on their customer service than retailers that simply sell physical products. What do customers expect from banks? Partner with your customer service team. Respond to feedback.
ProProfs Blog
APRIL 24, 2020
Customer service psychology is where you and your operators try to understand customer behavior or how they may react in a certain situation. This knowledge of customer behavior helps you come across various solutions and equips your business to serve them better. Send surveys to your newsletter subscribers.
aircall
JUNE 30, 2021
While the importance of customer retention is undeniable, many companies struggle to develop strategies that allow them to hold on to their existing customer base. How to Measure Customer Retention Rate. The customer retention rate refers to the percentage of customers that remain with your business over a specific period.
aircall
FEBRUARY 24, 2017
This article is part two of a series on the importance of a solid customer engagement strategy for your business’ growth and bottom line. Head here to read part one and learn about the implications of customer engagement. This article aims to provide actionable tips to implement a successful customer engagement strategy.
Lumoa
FEBRUARY 9, 2023
Whether you’re new to customer experience or seeking inspiration, this guide serves as your ultimate resource for exploring and delving deeper into this exciting field. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience. Customer churn is the opposite of retention.
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