Article Customer centricity Customer effort Customer retention 
GetFeedback
MAY 9, 2019
If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. This article is inspired by our own frustrations with getting to know the CX space. Customer experience is how your customers perceive their interactions with your company.
Lumoa
FEBRUARY 9, 2023
The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience.
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Win the Customer
SEPTEMBER 12, 2023
A high level of customer satisfaction is not only an endorsement of your efforts but also a predictor of customer loyalty and advocacy. Key Metrics for Measuring Customer Satisfaction 1. Customer Effort Score (CES) Effortlessness is a pivotal factor in customer satisfaction.
ChurnZero
SEPTEMBER 25, 2020
[This is the second installment of a two-part article series. The first installment outlined the significance of (and ramifications of not) marrying your Customer Success and Product teams, how to spot the misaligned warning signs, and decoding each team’s unique working style.]. Customer Success Around the Web.
Global Response
FEBRUARY 7, 2023
Customer-centric, customer orientation, customer obsessed: these buzzwords get thrown around frequently, but what do they really mean—and how can you implement these strategies at your own organization? If your organization doesn’t have a customer-oriented culture right now doesn’t mean you can’t create one over time.
Nicereply
FEBRUARY 2, 2024
Users now have more options than ever before and businesses have to work harder to retain them as customers. By implementing effective customer success initiatives, you can help customers gain maximum value from your product, thus increasing customer happiness. What is Customer Success?
Playvox
JANUARY 24, 2022
You can’t manage what you don’t measure, so you need to capture customer experience metrics to understand how they evaluate their interactions with your brand. ENJOYING THIS ARTICLE? Why do the experiences your contact center delivers to customers have such a massive impact on your ability to grow your business and remain profitable?
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