APIs Course CRM Customer Support 
Babelforce
DECEMBER 9, 2021
Of course, sometimes, compliance regulations – such as GDPR – require all data to be housed in one central location. Simple API integrations allow systems to work together in harmony while speeding up new technology additions. Consider a SaaS architecture that includes a digital automation tool and a CRM system.
aircall
FEBRUARY 26, 2018
Marketing, sales, and customer support tools have limited power unless they can communicate with one another. Aircall integrates with dozens of the most popular CRM suites, helpdesk platforms, plus Zapier (for everything else). Using Aircall’s open API, users can create customizable integrations. Integrations: 19/ 20.
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Amity
SEPTEMBER 14, 2017
The newest default properties include: CRM Owner name and email, to facilitate Sales-CS collaboration and communication. You can, of course, filter views and create rules based on these properties, and use them as placeholders in emails and email templates. New JavaScript Library Methods in Activity Tracking API. New Properties.
Xaqt
JANUARY 6, 2020
These are examples of course, and the actual prompts will vary based on the call center. Directed Dialogue flows have been around since the advent of the IVR, and typically don't create a great first impression for your customer support. I called Boingo customer support, where I waited in queue for several minutes.
Amity
SEPTEMBER 14, 2017
The newest default properties include: CRM Owner name and email, to facilitate Sales-CS collaboration and communication. You can, of course, filter views and create rules based on these properties, and use them as placeholders in emails and email templates. New JavaScript Library Methods in Activity Tracking API. New Properties.
Babelforce
MAY 5, 2020
Of course, two-way messaging is also an option. This lets agents handle multiple customer queries at once while still getting into a good level of detail. Find out in ‘ Pre-emptive contact center services – the #1 customer retention hack? ’). This is the first step in any project of course but it’s still worth mentioning.
Babelforce
MAY 5, 2020
Of course, two-way messaging is also an option. This lets agents handle multiple customer queries at once while still getting into a good level of detail. Find out in ‘ Pre-emptive contact center services – the #1 customer retention hack? ’). This is the first step in any project of course but it’s still worth mentioning.
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