Expivia
FEBRUARY 18, 2024
It’s about recognizing the strategic value of AI in delivering a superior customer experience, one that goes beyond the limitations of traditional call volumes and efficiency metrics. With a strategic focus on technology and AI, Expivia has redefined what it means to be a BPO partner.
bold360 Blog
FEBRUARY 11, 2019
Sid Raisoni , the Head of Analytics at Nestle Waters, is an expert on digital transformation in big companies. In a recent episode of AI: IRL, he unpacked what transformation truly is, an analytics-focused 5 step transformation strategy, and how employees can drive transformational change. Uber is a great example of this.
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TeamSupport
SEPTEMBER 8, 2020
In this blog series, based on the whitepaper co-produced by ServiceXRG and TeamSupport, we explore how to position the investment in Support as a strategic value aligned to current business practices and target outcomes. In other words, effective B2B support forms the foundation for long-term successful customer engagements.
Upstream Works
AUGUST 5, 2021
As customer expectations keep rising, contact centers must keep innovating and remain agile, and this is where the cloud has great strategic value. These forms of automation provide immense business value and we’re still at the early stages for what’s possible.
ChurnZero
JANUARY 25, 2024
Businesses are realizing the strategic value of customer education in driving product adoption, improving customer success KPIs, and reducing churn. Customer operations roles require strong analytical skills, process improvement expertise, and data management proficiency to optimize workflows and enhance effectiveness.
CSM Practice
FEBRUARY 20, 2020
Many organizations that I worked with make this shift by starting with the health score, graduating into actionable insights, analyzing customer cohorts, before developing ongoing advanced analytics capabilities using machine learning and artificial intelligence. Value; Prove quantitative and strategic value delivered.
Etech GS
MARCH 4, 2020
In support of that, many experts mentioned that HR needs to increase its strategic value to the business. With that, there are more analytical results, and businesses are expecting HR to produce result-driven performance analysis. . Hence, education and development of resources in this area is critical.
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