Upstream Works
AUGUST 5, 2021
As customer expectations keep rising, contact centers must keep innovating and remain agile, and this is where the cloud has great strategic value. Personalized CX now requires agents to pull data from a wide range of sources in real-time, such as CRM, billing, shipping, tech support, and more.
ChurnZero
JANUARY 25, 2024
Related resource: Setting the rules of engagement for customer success and sales teams Skillset 2: Technical proficiency The potential of AI and automation to transform CS workflows, personalize journeys, and deliver seamless experiences makes expertise in scheduling tools, CRM systems, and AI tools increasingly valuable.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SmartKarrot
NOVEMBER 8, 2022
Leverage data, metrics and insights to build and strengthen the overall CS strategy, specifically working on delivering new CRM Analytics and Service Cloud platforms – ultimately working on customer health benchmarks and driving improvements. Apply here: [link].
ClearAction
MAY 29, 2016
When CRM (sometimes equated with customer experience management ) came on the scene in the mid-90s, Service departments evolved from cost containment to revenue mandates, facilitating up-selling and cross-selling as customer retention tactics. Eighth, bridge silos across organizations, channels, systems, data, vision, and execution.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. According to Gartner “ Contact center infrastructure and CRM functionalities are increasingly integrating , and sometimes competing, to deliver customer engagement capabilities.
Expert insights. Personalized for you.
78 
Let's personalize your content