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4 Ways Cloud-Based Contact Center Solutions Increase Flexibility

Upstream Works

AUGUST 5, 2021

As customer expectations keep rising, contact centers must keep innovating and remain agile, and this is where the cloud has great strategic value. Learn more about Upstream Works for Amazon Connect, our omnichannel cloud-based contact center solutions here.

contact center solutions 78
contact center solutions Contact Center Journey mapping Call Center 78
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Contact Center AI: How It Can Transform Your CX

Playvox

MARCH 19, 2024

But the hidden gems of contact center AI lie in transforming quality management (QM) processes, improving agent engagement, and utilizing intelligent AI tools to assess customer sentiment and intent in various communication channels to anticipate and improve CX. But it goes beyond enabling automation.

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Contact Center Quality management Interactive Voice Response Coaching 74
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