Callminer

OCTOBER 11, 2018

Fortunately, there are valuable tools that can help you gain deeper insights, such as speech analytics , to better leverage your data and boost call center performance. Ben M Roberts is the Head of Marketing for a SaaS startup called Talkative. Ben M Roberts @Roberts_Ben_M.

Call Center 561

Call Center Metrics Contact Center Wait times 561

JustCall

FEBRUARY 13, 2023

Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. 8×8 Overview 8×8 is a SaaS-based phone, video, chat, and contact center platform for businesses. Call recording – Record and monitor agent calls to improve quality and performance. 5 Capterra– 4.4/5

Interactive Voice Response 52

Interactive Voice Response voip Enterprise APIs 52

JivoChat

NOVEMBER 29, 2021

Reports and analytics. Analytics tools. Highlighted features: Multichannel ticketing system. Multichannel communication platform. Reporting/Analytics. Happy Fox also allows you to have help desk software for small businesses integrated with popular SaaS applications, such as Slack, Twitter, and Jira. .

Multi-channel support 52

Multi-channel support CRM Metrics Multichannel 52

JustCall

MARCH 10, 2023

It helps unhinge the productivity of your staff and truly leverages the benefits of a SaaS communications system that allows them to be flexible. It is a holistic contact center solution that comes loaded with multichannel and collaboration features that make it one of the best on the market. Is UCaaS platforms SaaS or PaaS?

voip 40

voip APIs contact center solutions Contact Center 40

Liveops

JANUARY 25, 2019

Keep your business growing and your customers satisfied with robust product analytics. Harness real-time user feedback and predictive analytics to reveal and optimize the customer journey from start to finish. Google Analytics. Gain access to a full set of analytics, planning, customer targeting, and optimization tools.

Technology 82

Technology Customer Experience Journey mapping Enterprise 82

Revation Systems

MARCH 2, 2022

Gartner forecasts that the CCaaS market will grow at a 17% CAGR through 2024 to reach $18 billion as users adopt expanded capabilities including multichannel, artificial intelligence, analytics, and workforce management. This financing positions Revation to lead CCaaS market product innovation in secure and compliant ways.

Multichannel 12

Multichannel Healthcare Finance Contact Center 12

Dialer 360

OCTOBER 12, 2018

Multichannel integration let reps field inquiries from customer’s preference of communication channels. Commanding analytics capabilities which provide actionable contact center insights. Solution SaaS is also offering the considerable level of availability, reliability and disaster recovery. A complete functional CCaas deliver.

Call Center 20

Call Center Contact Center Cloud contact Abandon Call 20

NobelBiz

MAY 25, 2023

These tools usually include a customer database and automation, as well as management resources for multichannel campaigns, real-time customer interactions, and more. By using customer data in contact centers, businesses can key in on common pain points and find ways to make simple requests more self-service.

call center software 98

call center software Call Center APIs Contact Center 98

SmartKarrot

OCTOBER 9, 2020

This refers to vertical SaaS and horizontal SaaS. While horizontal SaaS renders its service in a specific department only, vertical SaaS, on the other hand, takes care of a whole industry at large. In general SaaS solutions are a must-have for every business need. What is vertical SaaS?

SaaS 10

SaaS Real estate Construction Multichannel 10

ProProfs Blog

AUGUST 19, 2020

As a leading Customer Experience SaaS company, ProProfs offers a wide range of tools like Help Desk (Email Management), Live Chat, and Knowledge Base that will collectively take your support operations from single channel to multichannel. . Question 2: What days and hours do support operate? .

Customer Service 158

Customer Service Airlines Customer centricity Accountability 158

SmartKarrot

JANUARY 21, 2021

Analytics – Customer Data Platform: Here, the platform pushes the customer segments over to campaign management tools and the marketing automation to activate the data. This is where you can find data ingestion and integration coupling up with analytical applications. Further, you can track the overall data usage and screen it.

CRM 10

CRM Journey mapping Marketing Multichannel 10

Comm100

FEBRUARY 6, 2018

Deployment : Cloud, SaaS, Web. Deployment : Cloud, SaaS, Web. Like live chat software, Hootsuite’s social media software provides analytics and reports to help companies best understand how their social media strategies are performing. Deployment : Cloud, SaaS, Web. Deployment : Cloud-based, SaaS, Web.

CRM 41

CRM Enterprise SaaS Marketing 41