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20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

OCTOBER 11, 2018

Fortunately, there are valuable tools that can help you gain deeper insights, such as speech analytics , to better leverage your data and boost call center performance. Ben M Roberts is the Head of Marketing for a SaaS startup called Talkative. Ben M Roberts @Roberts_Ben_M.

Call Center 561
Call Center Metrics Contact Center Wait times 561
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10 Best UCaaS Providers in 2023

JustCall

MARCH 10, 2023

It helps unhinge the productivity of your staff and truly leverages the benefits of a SaaS communications system that allows them to be flexible. It is a holistic contact center solution that comes loaded with multichannel and collaboration features that make it one of the best on the market. Is UCaaS platforms SaaS or PaaS?

voip 40
voip APIs contact center solutions Contact Center 40
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