SmartKarrot

JULY 8, 2022

Role: Director, Customer Success Location: Remote, United States Organization: Insurity As a Director of Customer Success, you will be responsible for the management of the customer success function for the US Market for the Geospatial Analytics Product Suite. Identify and qualify opportunities to cross-sell and upsell.

Upselling 19

Upselling Customer advocacy Government Accountability 19

CSM Practice

APRIL 13, 2021

To add, a CSM has to have superior analytical skills to plan, execute, and lead a project successfully. Identifying opportunities for upselling and cross-selling is one thing a CSM must deliberately focus on to implement proactive expansion selling. Define a governance model. A CSM is also a communicator. Expansion Selling.

Management 52

Management Customer retention Upselling Accountability 52

Verint

AUGUST 29, 2017

Governance—The structure of how the program will be managed and how data will be disseminated to internal and external audiences. That’s where solutions such as speech and text analytics come into play. Provide opportunities for upsell or cross-sell activities with individuals showing a high degree of satisfaction.

Feedback 36

Feedback Surveys Government Upselling 36

SmartKarrot

JUNE 16, 2022

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom Organization: ChannelAdvisor As a Customer Success Manager, you will be driving the adoption of Brand Analytics within the assigned book of business. Developing a trusted advisor relationship with clients and internal stakeholders.

Customer advocacy 15

Customer advocacy Best practices Government Upselling 15

Pointillist

JULY 25, 2018

Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics. By Swati Sahai.

Analytics 93

Analytics Government APIs Metrics 93

NobelBiz

FEBRUARY 14, 2023

Additionally, by using CRM to analyze customer data, contact centers can identify new sales opportunities and cross-selling and upselling opportunities. A data governance plan should be created to ensure that data is used and shared appropriately and that it aligns with the organization’s goals and objectives.

CRM 52

CRM Contact Center Metrics Benchmark 52

SmartKarrot

NOVEMBER 19, 2020

Apply here: [link] Role: Director of Customer Success Location: San Francisco Bay Area, US Organization: Harnham As a Customer Success Director, your main goal is to drive increased revenue through building long-lasting relationships with clients by delivering best in class data & analytics.

Consulting 10

Consulting Consulting Government Upselling 10

Pointillist

APRIL 17, 2019

You know you need the right customer data analytics tools to discover customer journeys, understand customer behavior and provide your customers with a better experience. Today, the number of customer data analytics tools are overwhelming. But standing in your way are existing customer data management challenges.

Analytics 51

Analytics Journey mapping Multichannel Government 51

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics 1.

Analytics 43

Analytics Metrics Government Journey mapping 43

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. upselling to the most loyal customers) Process changes (e.g. Both groups of technologies can be utilized to make analytics more actionable. By the way, did you know that Lumoa’s analytics is powered by AI? Why is NPS ® going up or down?

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

Pointillist

AUGUST 14, 2018

Customer journey analytics is a whole new approach to analytics that involves having a journey-based mindset and being customer-obsessed. How you deploy customer journey analytics organizationally—and not just the software you choose—will make all the difference for achieving long-term success. By Swati Sahai.

Analytics 41

Analytics Metrics Journey mapping Enterprise 41

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Long-term actions are based on the analytics results of the customer feedback. upselling to the most loyal customers) Process changes (e.g. Actions include are short- and long-term follow-up.

Customer Experience 114

Customer Experience B2C Journey mapping B2B 114

Hero Digital

OCTOBER 16, 2018

Data must be manually gathered across decentralized tech tools and only reflect channel-level or campaign-level analytics reporting based on traffic. And while the company’s CMS, CRM, and analytics tools are semi-connected and deliver data tied to KPIs, information is siloed to the department level. Level 2: Emerging. Level 4: Leading.

Customer Experience 41

Customer Experience Analytics Government Upselling 41

JustCall

APRIL 28, 2022

This makes it easy to show that you have a handle on compliance with government or industry regulations like HIPAA, PCI, or Dodd-Frank. Increase revenues through upselling and cross-selling. Maintain an audit trail of your reps’ calls so you know who said what and when – even if you’re not listening directly.

Sales 52

Sales Coaching CRM Metrics 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Long-term actions are based on the analytics results of the customer feedback. upselling to the most loyal customers) Process changes (e.g. Actions include are short- and long-term follow-up.

Customer Experience 64

Customer Experience Journey mapping B2C B2B 64

ClearAction

NOVEMBER 16, 2023

Natural byproducts of this diagram’s formula are churn reduction, upselling, cross-selling, referrals, and acquisition cost reduction. Analytics applications can find patterns across the Internet of Things. Through robust Expectations VoC, your Realities VoC can be reduced greatly, minimizing the burden on customers and CX budget.

B2B 62

B2B Feedback B2C Enterprise 62

Amity

JUNE 8, 2016

This information makes it easier for account managers to bucket customers into segmented tiers and scout for cross-sell and upsell opportunities, but all that data rarely gets shared with the rest of the company. Too many companies fall prey to the belief that the combination of software, data, and analytics is the answer.

CRM 67

CRM Journey mapping B2C Government 67

Comm100

FEBRUARY 5, 2018

These solutions tailor the CRM model to fit the needs of businesses in specific industries such as restaurants, governments, freelancers, and more. It also gives companies the opportunity to upsell products, and convert leads. Recently, developers have seen a demand for industry-specific CRM software solutions.

CRM 49

CRM Marketing Multichannel Self service 49

Comm100

FEBRUARY 6, 2018

Although Comm100 is primarily a customer service software, it also acts as a sales solution, helping contact centers convert leads and upsell products in real time, just as a salesperson might do in a brick-and-mortar store. Hootsuite also lets businesses build influencer lists, engage in social listening, and set contests and campaigns.

CRM 42

CRM Enterprise SaaS Marketing 42