JustCall

APRIL 5, 2023

Traditional customer support models will not cut it. Organizations need to embrace the CSM approach to build a trustworthy relationship with customers and track their performance using customer relationship management analytics. What is customer success management or CSM?

Management 52

Management CRM Analytics Customer retention 52

CustomerSuccessBox

APRIL 11, 2019

A lot of Customer Success leaders and Founders I have talked to since starting at CustomerSuccessBox have been confused about what customer tech stack to use at their SaaS businesses. Some think that a CRM should suffice whereas others want to build their own dashboards on top of analytics tools. Level 1: CRM + Excel.

Upselling 80

Upselling CRM SaaS Customer advocacy 80

OctopusTech

JULY 21, 2023

Data of customers act as a lifeline for any business. Customer data nowadays is one of the most important types of data that are used by various businesses to optimize and improve their sales and marketing efforts. What is Customer Data Management?

Best practices 62

Best practices Management Upselling Sales 62

CustomerSuccessBox

JUNE 13, 2022

Customer intelligence insights aid in the development of a stronger customer retention strategy and the satisfaction of customers. Learn how to supercharge your customer advocacy. Customer Intelligence data can help you gain a better understanding of the market. Increasing the effectiveness of sales.

Customer centricity 52

Customer centricity SaaS Analytics Customer advocacy 52

CustomerSuccessBox

DECEMBER 13, 2021

Time to value CSAT rating of Onboarding process For us, we also monitor product engagement, and customers do not leave their “Launch Success Manager” until usage has reached a minimum threshold as indicated by our in-product analytics. Should onboarding be different for different customers? Pre-sales / Post Sales).

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Customer advocacy 52

Amity

SEPTEMBER 19, 2018

In order to properly engage your repeat customers, you first need to know who you’re addressing. Information about your customers can be collected quite easily, using even the simplest of CRM software as well as your social media analytics. Focus on the post-sale process. Marketing is not enough.

Customer retention 64

Customer retention Marketing B2B Advertising 64

aircall

JUNE 30, 2021

For one thing, it sends new customers emails to share tips on properly setting up the product. As simple as this strategy is, it’s proven to be so effective that Ring’s online sales in the United States increased by 180% in December 2020. As a result, their customer acquisition costs are also higher. .

Customer retention 62

Customer retention Customer advocacy Wait times Brand ambassadors 62