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VoIP phone systems for healthcare: A key to better patient experience

JustCall

Healthcare is one industry that has transformed the most in the past few years. Although the industry was a reluctant adapter for change, circumstances during and post the COVID-19 pandemic have made it imperative for healthcare to embrace the modern world. The answer: by adopting an advanced and efficient phone system.

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HIPAA Compliant VoIP Phone System: Everything You Should Know

JustCall

In the healthcare industry, there is no scope for compromising patients’ data. HIPAA compliant calling is not a superfluous formality, but a must-have for the healthcare industry. As a professional in the healthcare and health insurance industry, you probably know the perils of patient data breaches. What is HIPAA Compliance?

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Managing Contact Centers Through the COVID-19 Pandemic

DMG Consulting

In times of trouble, which is the case today, it’s typical for customers to reach out more frequently to the companies with whom they conduct business, particularly healthcare organizations, insurance companies and financial services organizations. Encourage employees who are sick or have a fever to stay at home.

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Use RAG for drug discovery with Knowledge Bases for Amazon Bedrock

AWS Machine Learning

Proper handling of specialized terminology and concepts in different formats is essential to detect insights and ensure analytical integrity. You will not be paid for participation, but the study will reimburse expenses related to participation like transportation, parking, etc. Reimbursement amounts and process are provided.

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AI Customer Service: Today’s Most Transformative Technologies

TechSee

A Tata Consultancy Services survey found that 31.7% Emotion analytics. Emotion analytics analyzes an individual’s verbal and non-verbal communication in order to understand their mood or attitude. Emotion analytics can be used to classify a customer’s mood with the right priority and route it to the right agent.

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Automate caption creation and search for images at enterprise scale using generative AI and Amazon Kendra

AWS Machine Learning

It has applications in areas where data is multi-modal such as ecommerce, where data contains text in the form of metadata as well as images, or in healthcare, where data could contain MRIs or CT scans along with doctor’s notes and diagnoses, to name a few use cases. This is where image-to-text models can be a game changer.

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How to Move to a Work-At-Home Model When a Rapid Response is Required

COPC

Beyond the obvious health issues and the impact on our global healthcare systems, this crisis has brought about an unprecedented challenge for the contact centre and BPO industry, with potentially millions of office-based employees needing to transition to a Work-At-Home environment. Cyndy Edwards, one of COPC Inc.’s At COPC Inc.