Hodusoft

FEBRUARY 8, 2023

A modern, hosted PBX system is a cloud-based phone system that allows businesses to make and receive calls over the internet, and can therefore bring numerous benefits to an insurance business where every second matters. Call analytics Call analytics enables businesses to analyze data on call volume, call duration, and more.

CRM 52

CRM Call Logging Analytics Personalization 52

Cincom

OCTOBER 14, 2020

For years, marketing had to manually collect information about companies, contacts and product preferences from service reports, call logs and assorted survey questionnaires. Results were often short of expectations, and the expense of maintaining large outbound call centers tasked with collecting this data was enormous.

Marketing 52

Marketing Analytics Call Logging Enterprise 52

Global Response

JULY 17, 2023

Modern call centers know how to leverage technology to make processes efficient and effective, often through automation and AI solutions. This can look like automating data collection or analytics, call logging, audience feedback, and other repetitive processes. Creating additional self-service options.

Call Center 62

Call Center outsourcing Upselling Self service 62

aircall

MAY 21, 2021

With the help of your CRM, you already have some data about your customers. We’ve got some great tips to help you: Use a cloud phone system with dashboard analytics to evaluate calls, analyze customer interactions, and map the customer journey. The post 10 Benefits of Human-Centered Design appeared first on Aircall Blog.

Journey mapping 62

Journey mapping Sales CRM Call Logging 62

JustCall

JULY 25, 2019

Best part- all your notes, call summary and disposition codes will be saved in your respective CRM. With minimized idle time and improved call connect ratio, agents spend more time talking to the prospects and current customers on call. Call monitoring, reporting, and analytics. Call Notes.

Outbound sales 58

Outbound sales Sales CRM Scripts 58

aircall

APRIL 19, 2021

With a CRM phone integration , your sales and support agents can view many details about customers before they even utter a greeting. You may also hear this referred to as CRM CTI (CTI refers to computer telephony integration ). A cloud phone system uses an internet connection to make and receive voice calls.

CRM 62

CRM voip APIs Call Logging 62

aircall

APRIL 12, 2021

A CRM phone integration allows your business to provide a better customer experience by being able to have customer information appear when someone calls. No matter the size of your business, a CRM phone integration is an essential component of your sales and support operations. A CRM is affordable enough for startups.

CRM 71

CRM Customer Experience Call Logging voip 71

JustCall

APRIL 9, 2024

You’ll need to provide lightning-fast responses throughout your customer’s buying journey, and across all touchpoints – email, phone call, chat, and even text messages. This blog will also show which tools you can use to help your business provide best-in-class customer experience! for that customer on your HubSpot CRM system.

Customer Experience 40

Customer Experience Call Logging Brand ambassadors Multi-channel support 40

JustCall

AUGUST 20, 2020

In this blog, we will quickly run you through all the changes and new additions that have been introduced to JustCall this month. . First on our list of updates is the launch of 3 more CRM integrations this month. First on our list of updates is the launch of 3 more CRM integrations this month. 3 New CRM Integrations!

Call Logging 52

Call Logging CRM Analytics Accountability 52

JustCall

APRIL 3, 2023

A business phone system and a customer relationship management (CRM) system are the lifelines of any sales and customer support team. With a global market share of nearly 24% in 2021, Salesforce is undoubtedly a leader in the CRM vendor market. That’s exactly what this blog can help you with. Let’s get started.

voip 52

voip CRM Call Logging Contact center software 52

JustCall

AUGUST 10, 2022

In this comprehensive blog, we will look at other Avoxi alternatives that demonstrate features that are similar to Avoxi but are a shade better in some way or another. If you have specific call logging, call recording, and call routing Avoxi is a good choice. Top 8 Avoxi Alternatives & Competitors in 2022.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

JustCall

SEPTEMBER 16, 2019

Automatic logging of call details and notes in the CRM: Modern sales is not just about a silver bullet or a single call that can make or break the deal. Before the follow-up call, agents can quickly go through the saved notes and call details from the leads/customer profile and take the conversation forward.

Sales 64

Sales Interactive Voice Response CRM Call Logging 64

JustCall

MAY 28, 2020

Automatic logging of call details and notes in the CRM. A lot of time goes into recording the call details. Generally, agents note down the details of the call and then manually feed them into the CRM that they use. This manual logging gives way to human errors. Click to call and text button in CRM.

virtual call center 52

virtual call center Call Center Interactive Voice Response CRM 52

JustCall

APRIL 12, 2023

If you’ve been using Gong and are looking for a Gong alternative, this blog is for you. Compatibility with different platforms Check if the Gong alternative integrates with your sales tools, such as CRM, email, and video conferencing software. Call recording – Record and monitor agent calls to improve quality and performance.

Sales 52

Sales Coaching CRM Contact center software 52

JustCall

APRIL 5, 2023

This blog dives deep to pull out insights that help you choose. The appointment scheduling tool also assigns the call to the agent and blocks out their schedule for the said duration. As a result, your prospects and agents are not stuck in a round-robin exchange of, “when are you free for a call?”

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52

JustCall

DECEMBER 23, 2022

In this blog, we will look at some of the most relevant alternatives to 8×8. It allows you to get real-time conversational insights and shortens agents’ learning curves with AI-based scores and analytics. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics.

voip 52

voip APIs CRM Enterprise 52

JustCall

AUGUST 16, 2021

When you receive multiple calls simultaneously, you can route them to the right agent. After completing the call, you can roll out post call surveys to all your customers. Further, you can integrate your phone software with CRM and helpdesk to make your job easier. Want to learn more about call center features?

Contact Center 98

Contact Center Interactive Voice Response Contact center software Cloud contact 98

JustCall

JANUARY 2, 2020

We also launched some new CRM, sales intelligence and marketing automation integrations. Along with that, users all around the globe helped JustCall in crossing the 10 million calls and 8 million text messages milestone. . JustCall provides native click to call and text icons next to phone numbers on ActiveCampaign.

CRM 52

CRM Analytics Surveys Accountability 52

JustCall

APRIL 5, 2023

Users get deep-dive into a wide range of data and analytics, and help their agents amp up performance. Further, advanced features like concurrent calling, call monitoring, whispering, and barging will help managers coach every individual to play to their strengths (you can even invest in an AI agent coach for the add-on service).

Interactive Voice Response 52

Interactive Voice Response voip Analytics Contact Center 52

aircall

MAY 3, 2021

CRMs have become a staple of small businesses. A computer telephony integration (CTI) offers your company more functions and capabilities than a simple, on-site customer relationship management system (CRM). Why Do CRM’s Have CTI Integrations? Benefits of a CRM Call Center Integration.

voip 62

voip Interactive Voice Response CRM Call Center 62

JustCall

JANUARY 14, 2021

We introduced brand new integrations with a range of CRM, marketing automation, and other business software. By syncing JustCall with these businesses, you don't have to go back and forth for making calls or sending texts. Integrations allow you to call, text and perform a range of other tasks for smooth and convenient workflows.

Interactive Voice Response 52

Interactive Voice Response Call Logging APIs CRM 52

JustCall

FEBRUARY 25, 2020

When designing a productive tech stack for financial services, this blog post will walk you through the 3 must-haves : The software categories to keep in mind. A well-stacked tech stack for financial services should comprise key categories like Communication, Helpdesk and Shared Inbox, Accounting, CRM and Product Management.

Finance 59

Finance CRM Accountability Sales 59

JustCall

SEPTEMBER 16, 2020

In this blog, we will discuss business phone system costs and the factors affecting the price. Call forwarding. International calling. Call recording. Call analytics. Cold/warm call transfer. Cloud phone integrations with CRMs, helpdesk, marketing automation tools, etc. Call tracking.

Interactive Voice Response 59

Interactive Voice Response voip Analytics Call Logging 59

aircall

MAY 19, 2017

Taking productivity shortcuts (click-to-dial, call logging, etc.). A click-to-dial feature lets salespeople place calls more expeditiously when they’re using a virtual phone system. Instead, in a single click, users are able to: Call numbers directly from within their CRM/Helpdesk. Automatic call logging.

Sales 81

Sales Call Logging CRM Metrics 81

aircall

AUGUST 13, 2021

Aircall’s VoIP platform provides a powerful yet easy-to-use cloud business phone system that seamlessly integrates with popular CRM and helpdesk systems. And thanks to flexible plans and tiered service packages, Aircall VoIP is ideal for call centers, large firms, and SMBs. Unlimited concurrent calls. Parallel calling.

voip 62

voip Interactive Voice Response APIs Call Center 62

aircall

AUGUST 12, 2022

Using cloud-based phone systems and HR software can eliminate bias by sourcing and assessing candidates by using data-driven analytics and digital, cognitive tools to prevent possible misjudgments caused by bias or false logic. You can also use it to automatically record calls and review LinkedIn job offers and outstanding tasks. .

voip 71

voip Interactive Voice Response Call Logging Analytics 71

JustCall

AUGUST 23, 2022

Softphones are computer-based phone systems that allow users to make and receive phone calls over the internet. In this blog, we will discuss everything that you need to know about softphones. A softphone is software that lets people use a computer or phone to make phone calls over the internet. Video Calls.

voip 52

voip CRM Transportation Call Logging 52

Tenfold - Contact Center Blog

DECEMBER 28, 2017

Leading Technologies for Workforce Management in Call Centers. An efficient workforce management approach combines demand generation, skills repository, talent acquisition, allocation, learning and analytics to deliver robust talent connect. Calls can be routed to the appropriate agent group for better response.

call center workforce 54

call center workforce Call Center Technology Management 54

JustCall

AUGUST 1, 2019

Sales reps have to manually look over other ‘after call’ works too. That includes manually deciding and dialing prospects, call logging, remembering key points, writing notes after the call and others. Each conversation can be handled with the utmost care by getting ideas from the notes saved in the CRM.

Outbound sales 56

Outbound sales CRM Scripts Sales 56

aircall

MAY 19, 2017

Taking productivity shortcuts (click-to-dial, call logging, etc.). A click-to-dial feature lets salespeople place calls more expeditiously when they’re using a virtual phone system. Instead, in a single click, users are able to: Call numbers directly from within their CRM/Helpdesk. Automatic call logging.

Sales 48

Sales Call Logging CRM Metrics 48

aircall

JANUARY 19, 2021

A simple log-in process connects them to all their digital sales tools at a glance. Call logging. Outbound calls are automatically logged to create a documented call history where sales reps can identify where prospects are within the sales funnel. Click-to-call and power dialing.

voip 62

voip Interactive Voice Response Sales Government 62

aircall

MAY 11, 2017

A traditional phone installation can be rather fragmented: SIP phones for hardware, disparate software for contacts, call logs, support tickets, task assignment, etc. After-call work refers to the various tasks a representative needs to perform after hanging up with a client. How does a collaborative phone solution work?

Interactive Voice Response 91

Interactive Voice Response voip Call Logging First call resolution 91

aircall

MAY 11, 2017

A traditional phone installation can be rather fragmented: SIP phones for hardware, disparate software for contacts, call logs, support tickets, task assignment, etc. After-call work refers to the various tasks a representative needs to perform after hanging up with a client. How does a collaborative phone solution work?

Interactive Voice Response 89

Interactive Voice Response voip Call Logging First call resolution 89

Tenfold - Contact Center Blog

JULY 9, 2018

A 2016 survey by Call Center Helper shared that 62.7% of call center professionals view Service Level as the most essential KPI. By deploying reliable call center analytics software, performance-based results can be accurately measured. The agent can then simply focus on each call and provide effective solutions.

Metrics 78

Metrics Call Center Schedule adherence Abandon Call 78

aircall

NOVEMBER 4, 2016

You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. This is immensely helpful to call center agents and managers alike. For instance, you can integrate a CRM program with a business phone system. Speaking of which!

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

aircall

NOVEMBER 4, 2016

You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. This is immensely helpful to call center agents and managers alike. For instance, you can integrate a CRM program with a business phone system. Speaking of which!

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54

JustCall

JANUARY 19, 2023

This in-depth blog will take you through the top 8 VoIP options and alternatives that will help you find your next business phone provider. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. Are you looking for the best VoIP alternative? You’ve come to the right place.

voip 52

voip CRM Interactive Voice Response Enterprise 52