Analytics Big data Customer Experience Entertainment 
Callminer
SEPTEMBER 1, 2020
While it may not have been our typical, in-person experience filled with cocktail hours and outdoor activities, there was no shortage of entertainment and powerful and engaging insight from the customer experience (CX) and contact center industry’s most influential leaders, and hands-on practitioners. The show goes on.
AWS Machine Learning
SEPTEMBER 9, 2022
It’s designed to provide a seamless customer experience to listeners and creators by debuting interactive live audio shows from your favorite artists, radio DJs, podcasters, and friends. However, as a new product in a new space for Amazon, Amp needed more relevant data to inform their decision-making process.
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AWS Machine Learning
SEPTEMBER 9, 2022
Affinities are computed either implicitly from the user’s behavioral data or explicitly from topics of interest (such as pop music, baseball, or politics) as provided in their user profiles. This is Part 2 of a series on using data analytics and ML for Amp and creating a personalized show recommendation list platform.
Avaya
OCTOBER 31, 2016
But then we saw the rise of technologies like cloud, mobility, social media and big data … and everything changed. Suddenly, the end-to-end marketing experience was tied together through technology. Most importantly, this new state of marketing technology was fueled by big data. How much data?
AWS Machine Learning
OCTOBER 6, 2023
The applications also extend into retail, where they can enhance customer experiences through dynamic chatbots and AI assistants, and into digital marketing, where they can organize customer feedback and recommend products based on descriptions and purchase behaviors.
Taylor Reach Group
MAY 24, 2018
At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Big Data & Analytics for Retail Summit : June 6-7, Chicago, IL. Customer Contact – Europe: June 11-13, Dublin, Ireland.
ProProfs Blog
JANUARY 30, 2020
Customer Engagement & Loyalty. Customer Engagement & Service. Consumer Engagement & Experience. Successful Customer Engagement. And such bad experiences tend to stay with them for long. 73% of companies with above-average customer experience perform better financially than their competitors.
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