12 Call Center Best Practices You Need to Be Doing Right Now
Callminer
APRIL 24, 2020
The following is a look at 12 call center best practices that can help to retain top talent and provide for an improved experience for customers: Evaluate Agents During the Interview Process. The key takeaway is to use customer feedback (surveys, social media, etc.) But the question is: How? Avoid Negative Language.
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