Tethr

APRIL 27, 2021

In today’s episode, we’re gonna be talking about the fourth behavior we discovered in our study on strategies for B2C sales: De-risk the purchase decision. We’ve studied B2B sales and B2C sales at length, and in those worlds, you’re used to thinking about the sales being a primary function of differentiation and about the pitch.

B2C 66

B2C Sales Inbound sales Coaching 66

Tethr

APRIL 27, 2021

In today’s episode, we’re gonna be talking about the fourth behavior we discovered in our study on strategies for B2C sales: De-risk the purchase decision. We’ve studied B2B sales and B2C sales at length, and in those worlds, you’re used to thinking about the sales being a primary function of differentiation and about the pitch.

B2C 62

B2C Sales Inbound sales Coaching 62

Tethr

APRIL 27, 2021

In today’s episode, we’re gonna be talking about the fourth behavior we discovered in our study on strategies for B2C sales: De-risk the purchase decision. We’ve studied B2B sales and B2C sales at length, and in those worlds, you’re used to thinking about the sales being a primary function of differentiation and about the pitch.

B2C 62

B2C Sales Inbound sales Coaching 62

SmartKarrot

JULY 30, 2021

Be it B2B or B2C, a subscription model of business, or any other, customer loyalty is the biggest gain for companies from customer success. One survey estimates that newer companies prioritize customer success 21% more than their established counterparts and are gaining from that.

Upselling 10

Upselling SaaS B2B Metrics 10

Lumoa

MARCH 12, 2023

These tools typically include features such as customer data management, analytics and reporting, automation, and personalization. Real-time insights into customer preferences and trends makes it easier to identify opportunities for cross-selling, upselling, and personalized promotions. Streamlined customer journey mapping.

Customer Experience 83

Customer Experience Journey mapping Analytics Consulting 83

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Long-term actions are based on the analytics results of the customer feedback. upselling to the most loyal customers) Process changes (e.g. At the same time it is also what most companies are missing.

Customer Experience 114

Customer Experience B2C Journey mapping B2B 114

Pointillist

APRIL 17, 2019

You know you need the right customer data analytics tools to discover customer journeys, understand customer behavior and provide your customers with a better experience. Today, the number of customer data analytics tools are overwhelming. But standing in your way are existing customer data management challenges.

Analytics 51

Analytics Journey mapping Multichannel Government 51

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Long-term actions are based on the analytics results of the customer feedback. upselling to the most loyal customers) Process changes (e.g. At the same time it is also what most companies are missing.

Customer Experience 64

Customer Experience Journey mapping B2C B2B 64

Nicereply

MARCH 8, 2023

To get the best customer success data, you can use analytics tools to monitor customer experience. Customer surveys Data direct from your customers is the best kind of data. It’s straight from the horse’s mouth, which does something analytics can’t: take into account how your customers feel about your product.

Customer Service 52

Customer Service Journey mapping B2C Metrics 52

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. On the positive side, managers are typically engaged in closing the loop with dissatisfied survey participants.

B2B 62

B2B Feedback B2C Enterprise 62

JivoChat

AUGUST 24, 2021

You can conduct surveys with multiple-choice questions and allow people to rate different aspects of your products, services, and customer support. How to calculate it: Send a survey to your customers asking them to rate their experience on a number scale (such as 1-10). Upsell and Cross-Sell Frequencies. 7-8 - Passive.

Metrics 59

Metrics Customer Service Upselling Average Handle Time 59

JivoChat

JUNE 15, 2021

B2B and B2C users can use apps to improve their Shopify store experience, integrate Shopify with other tools they’re using, and streamline the online shopping experience. With Shopify’s upsell and cross-selling apps , you don’t need a live customer service rep to boost your sales. Used for: Post-purchase upsells.

Upselling 52

Upselling Analytics Sales Marketing 52

JivoChat

APRIL 15, 2021

According to a Kustomer survey , 79% of customers experience frustration when they can’t connect with a brand on their preferred channel or communication method. Live chat allows you to collect better data than you might if you relied exclusively on forms or behavior (think heat maps, click maps, or web analytics reports).

Best practices 52

Best practices Upselling CRM Sales 52

Netomi

FEBRUARY 28, 2022

We] combine this qualitative understanding with insights from the analytics team and work with product teams and engineering to design the best solutions, improve processes, and prevent issues,” she said. A ccording to a recent survey from travel search engine KAYAK, travel ranks among the top reasons Americans want to learn another language.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64