SmartKarrot

JANUARY 5, 2022

Peter Armaly is a highly-recognized, visionary Customer Success Leader that can always be found sharing his insight with the CS community. Aside from being an active member of the CS community, Jay can also be found having insightful conversations with industry leaders on his popular podcast. Irit Eizips. Sue Nabeth Moore. Nils Vinje.

Chief Customer Officer 23

Chief Customer Officer Coaching SaaS B2B 23

aircall

DECEMBER 23, 2020

The B2B sales cycle is a time-consuming process that involves multiple parties, including procurement specialists, buying committees, and other stakeholders. Over the last 10 years, advancements in technology have changed the face of the B2B sales cycle for buyers and sellers. It’s given customers greater control.

B2B 62

B2B Sales Technology voip 62

JustCall

APRIL 26, 2022

Artificial intelligence (AI) in selling has changed the form and function of the sales department for good. AI is changing how sales reps contemplate every part of the cycle, from the first interaction to the end close. Traditionally, B2B sales teams worked in a linear manner. Machine Learning.

Sales 52

Sales B2B Upselling Chatbots 52

SmartKarrot

MAY 14, 2023

In addition to all the wonderful features that it offers by default, Teams also allows users to add a free intelligence layer that helps record, transcribe, and get actionable insights from calls – this means conversational intelligence ! With the AI layer for the call, you can enjoy automatic call logging.

Call Logging 10

Call Logging Analytics B2B Sales 10

SmartKarrot

APRIL 17, 2023

The Definition of AI Conversational Intelligence AI Conversational Intelligence refers to the ability of artificial intelligence systems to engage in natural and seamless conversations with humans. The potential of AI Conversational Intelligence is enormous, and its impact is already being felt in many industries and domains.

Upselling 10

Upselling Chatbots Virtual Agent Coaching 10

JustCall

APRIL 28, 2022

Context is everything in sales and customer service. Call intelligence is the process of recording, analyzing and reporting inbound or outbound customer calls with the primary objective of driving valuable insights that can be used in optimizing sales and customer support processes. Manage sales performance.

Sales 52

Sales Coaching CRM Metrics 52

Netomi

JANUARY 5, 2022

So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. Adam regularly shares his customer experience and customer service insights with a global audience. At Netomi, we deeply care about improving the customer experience. Proactive or Reactive CX?

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Callminer

FEBRUARY 27, 2019

However, the goal of this market research is to find the expectations, likes and dislikes of customers regarding particular products or services. Simply put, gathering this intel comes from interacting with those who have bought your products or services, or those who have bought products or services like those your organization sells.

Best practices 174

Best practices Journey mapping Surveys Feedback 174

JustCall

APRIL 13, 2023

Wingman is a conversational intelligence software that provides actionable insight into how businesses can capitalize on each customer call. Provides real-time coaching. We will dive deep into the key product features, pros and cons, pricing model, and user reviews to help you make a wise decision.

Coaching 10

Coaching CRM Sales Analytics 10

Netomi

FEBRUARY 28, 2022

Describing the structure of the DoorDash Customer Experience (CX) team in an interview with Forrester, she emphasized the importance of multiple teams working together to combine their knowledge and insights. “ We also partner with the user research and support team.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

SmartKarrot

JANUARY 20, 2022

For example, Sequel MGA, the company’s MGA product, enables MGAs to manage their end-to-end processes – from product distribution and document preparation to policy administration, reporting, and accounting – through a simple, intuitive, and user-friendly interface. The company was founded in 2016. Checkout.com.

SaaS 10

SaaS Advertising B2B Transportation 10