Lumoa

MARCH 12, 2023

Real-time insights into customer preferences and trends makes it easier to identify opportunities for cross-selling, upselling, and personalized promotions. Streamlined customer journey mapping. Main focus is on feedback analysis, and features that are more typical of a customer experience platform might not be available.

Customer Experience 83

Customer Experience Journey mapping Analytics Consulting 83

Lumoa

FEBRUARY 9, 2023

upselling to the most loyal customers) Process changes (e.g. Successful brands focus on developing a seamless experience that ensures each touchpoint interconnects and contributes to the overall journey.” Most of customer journey maps focus solely on customers.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

SmartKarrot

JULY 24, 2020

Customer journey, when seen from a simplest viewpoint, is the series of events a customer goes through in various interactions they have with your business. A customer journey map is the visual representation of all these steps they take in their entire relationship with your business. Why use a Customer Journey Map?

Journey mapping 10

Journey mapping SaaS Upselling Analytics 10

CustomerSuccessBox

JUNE 17, 2022

It includes checking the clicks, swipes, page views, and all the navigational elements resulting in gathering information useful to perform different types of analysis. Analysis like, Conversion analysis Churn analysis Attribution analysis Retention analysis Segmentation Funnel analysis.

Analytics 52

Analytics SaaS Journey mapping Metrics 52

Pointillist

APRIL 17, 2019

In this post, I’ll review the pros and cons of six major categories: customer data platforms, business intelligence software, customer analytics tools, digital experience platforms, journey mapping tools, and customer journey analytics software. What are Customer Analytics Tools?

Analytics 51

Analytics Journey mapping Multichannel Government 51

JustCall

MARCH 6, 2023

What is Customer Journey Analytics? Customer journey analytics is the process of understanding how every customer interaction impacts a business. It often starts with a customer journey map. 10 Benefits of Customer Journey Analytics 1.

Analytics 52

Analytics Journey mapping Metrics Feedback 52

Lumoa

MARCH 20, 2018

upselling to the most loyal customers) Process changes (e.g. Successful brands focus on developing a seamless experience that ensures each touchpoint interconnects and contributes to the overall journey." For more information, check " What is the customer journey and why does it matter to your business " by SurveyMonkey.

Customer Experience 114

Customer Experience B2C Journey mapping B2B 114

ClearAction

DECEMBER 14, 2017

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Customer experience journey map — pictorial representation of a customer’s thoughts and actions while shopping or using a product or service.

CRM 66

CRM Customer Care Customer Experience Customer advocacy 66

ClearAction

DECEMBER 14, 2017

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Customer experience journey map — pictorial representation of a customer’s thoughts and actions while shopping or using a product or service.

CRM 59

CRM Customer Care Customer Experience Customer advocacy 59

delighted

MARCH 4, 2020

CXM also uncovers opportunities to upsell current customers — if you are able to deliver better experiences to customers, then up to 86% of buyers will be willing to pay you more for the same services. Beyond these benefits of CXM, a more concrete analysis of the ROI on Customer Experience Management is also possible.

Customer Experience 52

Customer Experience Management Journey mapping Surveys 52

CustomerSuccessBox

APRIL 6, 2022

Plan the detailed Customer Journey. Create a map of your customer’s journey map from several angles – Now that you’ve spoken with your customers, it’s time to figure out how to help them succeed with your product. A customer success plan is not only for your customers but also for your team.

Customer centricity 52

Customer centricity Journey mapping Feedback Government 52

CSM Practice

OCTOBER 15, 2019

Mature companies run their renewal analysis through dedicated renewal managers or a renewal operations team for best results. The team also conducts in-depth churn/renewal analysis to identify patterns and present possible solutions to mitigate churn. Customer-centric journey mapping.

Benchmark 40

Benchmark SaaS Journey mapping Analytics 40

Lumoa

MARCH 20, 2018

upselling to the most loyal customers) Process changes (e.g. Successful brands focus on developing a seamless experience that ensures each touchpoint interconnects and contributes to the overall journey." For more information, check " What is the customer journey and why does it matter to your business " by SurveyMonkey.

Customer Experience 64

Customer Experience Journey mapping B2C B2B 64

Pointillist

SEPTEMBER 10, 2020

They orchestrate actions that help the customer achieve their overall goal (activating their new device) instead of annoying them by myopically pursuing the marketer’s goal on a particular web page (completing another upsell). However, for customers in the middle of a support journey, their primary goal is to resolve their current issue.

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128

delighted

MARCH 4, 2020

CXM also uncovers opportunities to upsell current customers — if you are able to deliver better experiences to customers, then up to 86% of buyers will be willing to pay you more for the same services. Beyond these benefits of CXM, a more concrete analysis of the ROI on Customer Experience Management is also possible.

Customer Experience 43

Customer Experience Management Journey mapping Surveys 43

SmartKarrot

OCTOBER 17, 2022

This research often involves upselling opportunities , growth spectrums, and demand forecasts. This can be particularly valuable for identifying adequate opportunities for upselling and cross-selling as well as implementing these new opportunities for growth in the most profitable way possible. Aligning Growth with Customers.

Accountability 10

Accountability Upselling Journey mapping Finance 10

CX Journey

DECEMBER 7, 2016

Product didn’t trust the current upsell/cross-sell machinations for the new stuff. John Zilch is Director of Product at Dun & Bradstreet, helping marketing and sales drive revenue through effective data management and analysis. No one across the organization seemed to be thrilled about the execution of the pricing roll out.

Upselling 64

Upselling Customer centricity Feedback Customer Experience 64

SmartKarrot

NOVEMBER 11, 2020

Internet, Cable & Phone As a Vice President of Customer Success, you will define and optimize the customer lifecycle, applying customer journey mapping, and identifying standardized interventions for each point in the journey. Provide quantitative/qualitative analysis to inform team decision-making and product roadmap.

Enterprise 10

Enterprise Journey mapping Best practices Government 10

SmartKarrot

OCTOBER 12, 2022

A customer account journey is a sum of interactions that take place with a customer account within an enterprise. It is a mechanism that establishes the groundwork for enhancing customer experiences continuously by conducting research and analysis. Do not let your salespeople pressure current customers with upsells and cross-sells.

B2B 10

B2B Accountability Brand ambassadors Customer advocacy 10

SmartKarrot

DECEMBER 3, 2020

Focus on Customer Journey. Mapping your customer’s journey is not easy. If the company is customer-centric as discussed, it will become easier to collect the right sentiment analysis. Customer success needs to be looked at as a lifelong journey rather than a single night turnover.

Management 10

Management Customer centricity Journey mapping SaaS 10

SmartKarrot

MARCH 8, 2022

Annette Franz is the Founder and CEO of CX Journey Inc. With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. Ronni is a highly skilled leader who has reduced churn , increased customer retention and increased upsell opportunities.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21