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Guest Post: The Biggest Value Driver That is Not on Your Journey Map

ShepHyken

Well, again, my observations show that pretty much every team tasked with improving the customer experience and driving more sales and customer retention is doing some form of journey mapping. Where do customer relationships feature on those journey maps? The problem I see is this.

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LiveVox CX Reflex Episode 3: Data Analysis, Journey Mapping, and the Customer Experience

LiveVox

In this installment of LiveVox’s CX Reflex Series, veteran contact center guru and CX whisperer Annette Franz discusses how to use customer service data […] The post LiveVox CX Reflex Episode 3: Data Analysis, Journey Mapping, and the Customer Experience appeared first on LiveVox.

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Defining the Stages of the Customer Journey Map: Consideration

Education Services Group

The customer journey map is a wonderful tool that’s a critical component of operationalizing your Customer Success capabilities. Then, Sales might work with a solution engineer to plot out what implementation will look like and perform a risk/benefit analysis.

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Defining the Stages of the Customer Journey Map: Acquisition

Education Services Group

Not everyone does it exactly like this, but we’ve seen many a customer journey map in all our years helping businesses build them. While there is no universally accepted, one-size-fits-all model for the journey, we’ve divided it into the five stages that broadly fit CS best practices the most. That’s right.

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Optimizing Your Omnichannel Solutions With a Customer Journey Map

Calltools

Creating a customer journey map can help your company handle these multiple communication avenues more efficiently. . What is a Customer Journey Map? A customer journey map visually represents how customers interact with your business, brand, and services. How to Setup a Customer Journey Map.

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How to Identify Weaknesses in Your Customer Journey Map

GetFeedback

Journey mapping as a CX tool. Journey mapping is a hugely important technique for CX professionals. Done right, it gives an end-to-end view of the customer experience that can reveal weakness within or between touchpoints, or in the complete journey. . There are lots of ways to document a journey map.

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Customer Journey Analysis in 6 Easy Steps

Quadient

Customer Journey Analysis in 6 Easy Steps. One of the ways we understand the customer’s experience is through mapping and analyzing the journey through all customer touchpoints. One of the ways we understand the customer’s experience is through mapping and analyzing the journey through all customer touchpoints.