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A Guide to Choosing the Right Text Analysis Software for Your Business

Lumoa

AI tools are changing the way we analyze customer feedback. This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. Think about all the customer feedback we see – tweets, reviews, comments, surveys. The market reacts, and reviews pour in.

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How to Analyze Survey Results: A Guide to Mastering Customer Feedback Analysis

Lumoa

Unlocking the power of VoC feedback is vital to the success of any business. This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today.

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Sentiment Analysis on Customer Feedback: A Guide to Enhance Customer Experience

Lumoa

By leveraging sentiment analysis on customer feedback, businesses can understand and dig deep into the emotions of their customers, allowing them to identify and address pressing concerns, and fine-tune their products and services. You may be wondering how sentiment analysis can truly make a difference in your organization.

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5 Creative Ways to Use AI for Sentiment Analysis

Lumoa

Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? The secret lies in the capabilities of AI and its proficiency in conducting sentiment analysis. Customer feedback is a precious resource for understanding what’s effective and what needs improvement.

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Executive Report: The Customer Data Too Often Overlooked by the C-Suite

A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.

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NPS Segmentation Analysis

Genroe

How to segment NPS feedback for more granular insights, including by customer demographics, behaviour, and purchase history. The post NPS Segmentation Analysis appeared first on Genroe | Customer Experience | Net Promoter Score.

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The Critical Differences: Qualitative vs. Quantitative Analysis

Genroe

It’s Tuesday afternoon and you’ve just been handed a stack of customer feedback forms with a wealth of information and data to analyse before Friday. What can you even […] The post The Critical Differences: Qualitative vs. Quantitative Analysis appeared first on Genroe | Customer Experience | Net Promoter Score.