ijgolding

JANUARY 14, 2019

At this point, I shall stop theorising and share some examples with you – examples that demonstrate that whilst we have been ‘talking’ about customer experience for seven years, sustainable, transformational change is still, for most, a distant aspiration: KLM Royal Dutch Airlines. Which airline(s) were the guilty party?

Customer Experience 98

Customer Experience Airlines Customer centricity Healthcare 98

C Space

JULY 2, 2020

United Airlines has announced that it would add nearly 25,000 flights in August, tripling the size of its schedule and flying roughly 40% of its fleet capacity when compared to August of 2019. American Airlines has announced the addition of nearly 1,300 new daily flights in July, up to nearly 3,500 flights from 2,100.

Airlines 52

Airlines Advertising Automotive Multichannel 52

CSM Practice

DECEMBER 29, 2020

And then there’s some of us who have businesses that serve airlines and governments, and entertainment like cinemas or retail and those of us who have these kinds of customers actually have been negatively impacted and are going through a shrinking market type of trends. What was your personal experience? . What are they doing?

Surveys 98

Surveys Personalization Chief Customer Officer Customer centricity 98

LiveChat

MARCH 16, 2018

And this just covers my person. Issues with scalability, which were once a major concern for businesses taking up SMS marketing, have now been overcome by advancements in the application-to-person sector. Alaska Airlines uses it to coordinate flight crew schedule changes by instantly confirming updates with affected employees.

Real estate 43

Real estate Airlines APIs Healthcare 43

HGS

SEPTEMBER 6, 2017

Dan Schulte, Senior Vice President, HGS Healthcare. Hospitals and health systems have made considerable investments in financial, clinical and technological processes that will support an evidence- and quality-based patient-centric healthcare experience. Adapting Value-Based Principles to the Patient Contact Center.

Contact Center 113

Contact Center Healthcare Benchmark Airlines 113

Comm100

AUGUST 23, 2018

In 2018, video customer service is being adopted in industries such as healthcare, travel, and hospitality. For healthcare professionals, customer service through video chat offers a way to treat patients face-to-face in a virtual setting. airline to offer customer service through video chat. Who is doing this right?

Customer Service 40

Customer Service Chatbots Customer centricity Customer Care 40

HGS

OCTOBER 3, 2017

By Donna Martin, HGS Senior Vice President, Business Development, Global Healthcare. Just like you, your health system’s patients are consumers who shop at Amazon, purchase airline tickets, and stay at hotels for business and pleasure. Healthcare. How Contact Centers Impact Patient Experience. Assessing Your Patients’ Needs.

Contact Center 100

Contact Center Healthcare Business Process Outsourcing Self service 100