Airlines Examples Surveys Wait times 
Beyond Philosophy
MAY 20, 2015
Sometimes it is differentiating, and offers consumers definite benefits – such as practiced by companies like Zappos, Wegmans, Ritz Carlton, Rackspace, Southwest Airlines, Trader Joe’s, Amazon, Baptist Health Care, and Zane’s Cycles – and sometimes it is just one of multiple factors which contribute to customer loyalty or disloyalty behavior.
CSM Magazine
DECEMBER 13, 2023
These options, such as FAQs, chatbots, and knowledge bases, not only save time for the customers but also reduce the workload of customer service agents. For example, many airlines now offer self-service check-in kiosks at airports, reducing long queues and wait times for customers.
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Outsource Consultants
SEPTEMBER 14, 2021
This includes excessive hold times, overwhelmed agents, poor customer satisfaction, and ultimately brand harm. Delta Airlines is hiring 5,000 professionals to help support their customers, but still expects lengthy hold times (some as long as 9 hours) to persist into the fall. But what do these specific technologies actually do?
Global Response
JANUARY 9, 2023
For example, customer focus can include things like: doing customer research and surveys. 4 Examples of Customer Focus Done Right. For example, in the post-holidays, this customer reached out to Bombas to initiate a return. Southwest Airlines. using customer feedback to inform future product or service decisions.
Quiq
JANUARY 18, 2023
We’re diving into seven times business messaging bots made a customer conversation faster and better. Let’s say, for example, you own an airline with a great reward program. The reward bot reroutes platinum members to a special VIP queue where wait times are shorter and they receive higher support. It happens.
Anexa BPO
NOVEMBER 7, 2021
Many industries were hit especially hard – for example, the live event industry is still far from re-opened, and when it does, chances are it won’t look the same as it used to, since consumers themselves have changed. From airlines and car rentals to hotels and restaurants, the entire travel supply chain is being impacted.
Lumoa
JUNE 14, 2023
You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. Microsoft’s Zune debacle is a perfect example of this. To illustrate, let’s take the example of United Airlines’ reputation crisis.
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