Fonolo
NOVEMBER 29, 2023
Active listening is an essential skill for contact center agents for one very good reason: customers want to be heard. Scenario: A customer is trying to book an airline ticket but has questions about the luggage allowances and calls the airline service center with several questions. Let’s go!
Aspect
JUNE 4, 2020
To follow the same path as Rumi — at least in a business sense — contact center leaders must have a plan that enables them to rapidly respond and adapt to change. Business Continuity in the Contact Center. ‘The art of knowing is knowing what to ignore’ was once said by the prolific poet, Rumi.
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Revation Systems
JANUARY 12, 2018
Today the role of cloud and multi-channel features has changed the game entirely, and shifted what was merely used to aggregate inbound and outbound phone calls into a complex communications hub able to transform multiple industries such as healthcare and banking. So what does this shift in form and function mean for the customer experience?
Quiq
MARCH 24, 2020
In other cases, such as airlines, financial services, healthcare, education, and other industries, demand for support has spiked. Important precautions and measures to limit the spread of the virus, such as enabling employees to work remotely through virtual contact centers, will continue to be critical for the unforeseeable future. .
The Northridge Group
NOVEMBER 30, 2021
Empathy fatigue is unsettling in the world of customer service, especially in high-stress industries such as healthcare, travel and finance. The associates in the airline contact centers get stressed anticipating the angry calls they are going to receive.
SharpenCX
OCTOBER 4, 2022
Enterprises in the airline, healthcare, and banking industries have all benefited from using Avaya’s solutions. You have loads of valuable contact center data, and your platform should support you by making it easy to take action on that data. Create custom metrics to gain more visibility into your call center.
Quiq
MARCH 24, 2020
In other cases, such as airlines, financial services, healthcare, education, and other industries, demand for support has spiked. The post How to Build Efficient Remote Contact Centers Amid COVID-19 appeared first on Quiq. Are you struggling to keep up with the huge spikes in phone calls during this time of uncertainty?
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