Multichannel vs. Omnichannel: What is the difference?
TeleDirect
APRIL 6, 2023
If you advertise on social media but send out promotional emails and text message alerts about sales, this uses multichannel marketing. By outsourcing a service like this, you can create a branded call flow for your call center , allowing for a seamless and interactive customer experience. So, let’s say you run a nail salon.
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