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Sales Dialer Software: Add Velocity to your Sales Process

JustCall

Want to ramp up to more than 100 cold calls in a day with a powerful sales dialer? Well, we know how difficult it gets to meet sales quotas, when you’ve got to deal with the mess of finding lead numbers, then dialing them manually, and ending up on a dial tone. What is a Sales Dialer? How do modern sales phone dialers work?

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Select a Dialer Series: Industries that Benefit from Preview Dialers

Calltools

Preview dialers are one popular model, but it performs best for certain industries. This feature allows the agent to review relevant data, formulate a sales strategy and save time on asking questions. A preview dialer works for industries that rely on high-quality interactions. Industries Ideal for Preview Dialers.

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Everything You Need to Know About Auto Attendant

Hodusoft

Best Practices for Using Auto Attendant Industries That Can Benefit from Auto Attendants Past and Present: A Brief History of Auto Attendant Before the invention of auto attendant, callers had no choice other than to wait for their calls to be picked up by a customer support representative. For example: “For sales inquiries, press 1.

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How to Prevent Data Loss Within the Cloud

ConvergeOne

There are good reasons most large enterprises worldwide are quickly adopting the cloud for everything from sales contracts and product specs to videos and overall business operations. Migration to the cloud has accelerated in the post-pandemic hybrid work world and more recently as companies battle inflation and rising real estate costs.

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What is Interactive Voice Response (IVR): All You Need to Know

JustCall

It is used prominently across industries such as contact centers, healthcare, banking, payment processing, etc. For instance, your IVR prompt may read out: “ Press 1 to speak with a Support Agent; Press 2 to speak with a Sales Agent; Press 3 to get in touch with the Accounts Department. What is Multi-level IVR?

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3 Reasons Why Contact Centers Shouldn’t Cut Budgets During a Recession

Balto

We learned: Industries that are planning on cutting their contact center budgets in the next year have higher churn rates than those who aren’t. Meanwhile, industries that are not planning on cutting costs do the best in terms of churn, NPS, and CSAT. Our smallest represented industry was BPO, 0.28%.

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The State of Automated Customer Service in 2023

Comm100

The top markets currently profiting from chatbots include: Real estate: 28%. Healthcare: 10%. An example of this is the automation of appointment reminders for patients in the healthcare industry. Missed appointments currently cost the healthcare industry an incredible $150 billion annually.