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Maximizing Revenue through Account Mining: What Your Playbook Should Include

SmartKarrot

Account mining, or the practice of deepening relationships with existing customers to upsell or cross-sell, is the gold standard for sustained business growth. Rather than endlessly chasing new leads, why not maximize revenue from those already in the fold? Maximizing revenue is tightly bound to efficient account mining.

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Interactions IVA: taking the dread out of contacting customer service

Interactions

Just like a real person. Everyone wants to be the favorite, and you will be when your boss sees the decrease in operational expenses and increased revenue potential of Interactions IVA. They get to do higher-value work now that their AI personal assistant is handling the routine and repetitive stuff.

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The 6-Step Guide to Managing M&A as a CSM

ClientSuccess

While these corporate milestones can mean growth and opportunity for your team and you personally, they can also be confusing and difficult to navigate for both CSMs and customers alike. If they are either, this can be an opportunity to identify new opportunities, revenue potential, or other strategic ways your teams can align.

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Ways Conversational AI Can Drive eCommerce Sales

JustCall

Personalize Marketing Campaigns It was back in 2015 when Forrester discovered that 8 out of 10 consumers would choose and pay more for a brand that offers personalized services or experiences. In other words, it is no longer a secret that personalization drives sales. After all, it accounts for 31% of eCommerce site revenues.

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Tweak Your Customer Success / Account Management Playbooks for the Enterprise Customers

SmartKarrot

Decentralize customer success and build more revenue streams with increasing expansion revenue opportunities. Another goal of customer success teams is to drive more personalized and contextualized engagements as per customer segments. Enterprise customers help increase revenue potential but also need more integrations.

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What Is Business Forecasting? (and How to Increase Your Forecast Accuracy)

Babelforce

It weights liabilities and assets, operating costs, accounts payable and accounts receivable, cash flow, capital structure, etc. Accounting forecasting. Accounting forecasting uses past and present company data to predict future costs your company will incur. Call center forecasting. What are their plans?

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Inside Customer Success: Winning by Design

Amity

We are about to launch our second course designed for CSM’s and Account Managers in charge of expansion revenue. If every person is in front of their computer, with the video turned on, everyone has the same experience as though they are sitting in the front row. I started as an Advertising Account Executive in New York.

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