SmartKarrot

OCTOBER 5, 2023

Account mining, or the practice of deepening relationships with existing customers to upsell or cross-sell, is the gold standard for sustained business growth. Rather than endlessly chasing new leads, why not maximize revenue from those already in the fold? Maximizing revenue is tightly bound to efficient account mining.

Accountability 10

Accountability Upselling Journey mapping Feedback 10

JustCall

AUGUST 8, 2023

Personalize Marketing Campaigns It was back in 2015 when Forrester discovered that 8 out of 10 consumers would choose and pay more for a brand that offers personalized services or experiences. In other words, it is no longer a secret that personalization drives sales. After all, it accounts for 31% of eCommerce site revenues.

Sales 52

Sales Upselling Revenue potential Customer centricity 52

SmartKarrot

SEPTEMBER 27, 2022

Decentralize customer success and build more revenue streams with increasing expansion revenue opportunities. Another goal of customer success teams is to drive more personalized and contextualized engagements as per customer segments. Enterprise customers help increase revenue potential but also need more integrations.

Enterprise 10

Enterprise Accountability Management Revenue potential 10

JustCall

MARCH 10, 2023

Conclude with upselling/cross-selling: “If you’re interested in <product 1>, you might also want to check out <product 2>, which offers XYZ extra.” A Customer Service Call Flow A customer service call flow would play out as follows: Friendly and personalized greeting: “Hello <customer name>!

Call flow 40

Call flow Contact Center Scripts Interactive Voice Response 40

Comm100

FEBRUARY 5, 2018

Marketing (Personalization) Software. Most importantly, they aim to personalize customer interactions throughout the entire customer lifecycle. Accounts (do they have an account? It also gives companies the opportunity to upsell products, and convert leads. Visitor account information. CRM Software.

CRM 48

CRM Marketing Multichannel Self service 48

JivoChat

APRIL 13, 2021

If you can help customers reach the right person instantly, they get quicker help with a request or query, reducing customer friction. Increases revenue potential. You can also use live chat triggers to initiate personalized interaction based on a visitor’s demographics or on-site behavior. Minimizes customer friction.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40

SmartKarrot

APRIL 24, 2020

Investment in the client relationship holds great revenue potential and it is necessary to make sure that it goes well. There are still misconceptions about the roles of customer success managers and the title is often misinterpreted for jobs like: Account Manager. having a CS team that is more than four years old.

Management 11

Management SaaS Accountability Customer retention 11