Accountability Government Surveys Upselling 
ShepHyken
JUNE 7, 2021
My take is that the interview is combining elements of a survey and focus group. strategy+business) In a recent PwC customer survey, almost 60% of B2B customers reported they had never had an experience with a brand that made them feel special. How to Upsell and Cross-Sell (4 Best Practices) by Jared Atchison.
Totango
AUGUST 25, 2022
It increases customer satisfaction and loyalty, driving higher subscription renewal rates, reduced churn, and more sales from upsells and referrals. Invite customers who are nearing subscription renewal to participate in customer satisfaction surveys. For example, you can: Extend premium upgrade offers to freemium customers.
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CSM Practice
APRIL 13, 2021
Customer success managers often encounter obstacles and pressure in retaining and keeping numerous accounts. Identifying opportunities for upselling and cross-selling is one thing a CSM must deliberately focus on to implement proactive expansion selling. Define the strategy for each significant account. Challenges.
SmartKarrot
JANUARY 20, 2023
Manage complex cases on compliance, payroll, invoicing, account setups, etc. Responsible and accountable for overall customer satisfaction and retention overseeing customer onboarding, account management, and expansion. Govern and develop processes for risk management, OKRs, and customer feedback.
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SmartKarrot
AUGUST 29, 2022
Role: Senior Customer Success Manager Location: Boston, MA, US Organization: LeanIX As a Senior Customer Success Manager, you will be responsible for the retention of customer accounts by ensuring continuous communication and relentless support and guidance. Identify and develop upsell and cross-sell opportunities with the Sales team.
Global Response
JULY 10, 2023
You can take advantage of a stable infrastructure and growing BPO industry with government backing to ensure your operations are stable without having to exceed your budget. This is often a difficult step that is under-accounted for in the planning process. Train and staff your call center.
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