Remove Accountability Remove Customer Experience Remove First call resolution Remove Telecommunications
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Could poor audio quality be affecting your call center's customer experience?

Spearline

Or your customer is struggling to have a conversation with your agent but takes twice as long as it should because the audio quality means you’re constantly repeating yourself. What impact would that have on your customer experience? It’s important to get the basics right first.

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Top Call Routing Strategies to Improve Customer Experience

Hodusoft

Top Call Routing Strategies to Improve Customer Experience An exceptional customer experience is critical to a business’ immediate and long-term success. Today, 83% of customers expect to engage with someone when contacting a business. Call Routing System: What is it and How Does it Work?

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Harnessing the Power of Data to Improve First Contact Resolution

The Northridge Group

Authored by Daniel Fenton , Director, Enterprise Accounts and Molly Clark , Senior Director, Operational Analytics. It’s every Contact Center manager’s worst nightmare, the customer who repeatedly calls back because their issue has not been resolved to their satisfaction. The value of reducing repeat calls.

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Are you accurately testing your communications network?

Spearline

Most organizations understand the importance of having numbers where their customers can reach them to discuss issues, raise questions, or receive additional information on products and services available to them. Network monitoring does not identify issues which occur on the majority of such a call path.

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Cloud IVR Technologies Offer Contact Centers a Cost-Effective Solution to Improve Customer Service

Noble Systems

The responsibility for maintenance and management of telecommunications and servers falls on the vendor. A Cloud IVR can also give companies the flexibility to easily adjust call volumes, to ramp up and down capacity for seasonal calling, further maximizing the financial benefit.

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Enhancing Customer Service: The Power of a Contact Center for Utilities

Call Experts

Streamline Operations and Never Miss Another Call with a Contact Center for Utilities. We rely heavily on these essential services, from electricity and water to telecommunications and internet services. In this blog, we’ll explore the topic of using a call center for utilities and how it can enhance the overall customer experience.

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Unveiling the Cost Savings of VOIP in 2023: A Comprehensive Analysis

NobelBiz

In the context of telecommunications, cost efficiency is a pivotal consideration, and NobelBiz takes this aspect to new heights by implementing an ingenious system. This system automatically guides calls through the most economically advantageous route whenever they’re made within geographical areas covered by multiple carriers.

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