Spearline
MARCH 2, 2021
Call durations/handling times and first call resolution. If both your customer and your agent are struggling to communicate through poor audio quality, the call may take longer to resolve. Spearline's platform proactively tests inbound telecommunications services, as well as dial-out.
Hodusoft
APRIL 17, 2024
Morganstein and his team marked a turning point in the history of modern-day telecommunications. In 1989, he earned the first patent for an automated attendant. What is First Call Resolution (FCR): A Complete Guide Read More Cons of Auto Attendant Even though auto attendants provide a lot of benefits, here are some cons.
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Spearline
JUNE 10, 2021
Poor audio quality will not only impact on the experience of your customers, but also on the productivity of your agents, leading to higher handling times and lower first call resolution. Spearline uses the industry-recognized standard PESQ (Perceptual Evaluation of Speech Quality) to measure the audio quality of calls.
CSM Magazine
JUNE 27, 2023
To date, Zenarate has delivered more than 16 million agent simulations in 15 languages to name-brand clients in financial services, insurance, healthcare, telecommunications, technology, retail, and travel industries. Zenarate AI Coach delivers on average: 56% faster agent speed-to-proficiency vs. traditional training.
The Northridge Group
MARCH 21, 2022
Authored by Daniel Fenton , Director, Enterprise Accounts and Molly Clark , Senior Director, Operational Analytics. It’s every Contact Center manager’s worst nightmare, the customer who repeatedly calls back because their issue has not been resolved to their satisfaction. The value of reducing repeat calls. billion to U.S.
Noble Systems
JUNE 26, 2020
The responsibility for maintenance and management of telecommunications and servers falls on the vendor. A Cloud IVR can also give companies the flexibility to easily adjust call volumes, to ramp up and down capacity for seasonal calling, further maximizing the financial benefit.
NobelBiz
AUGUST 22, 2023
In the context of telecommunications, cost efficiency is a pivotal consideration, and NobelBiz takes this aspect to new heights by implementing an ingenious system. This system automatically guides calls through the most economically advantageous route whenever they’re made within geographical areas covered by multiple carriers.
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