Connecting the Dots

SEPTEMBER 7, 2020

It is critical to learn from employees, “What are your frustrations in giving good service?” CCMC has found that issues that impede the ability of employees to do their jobs and service their customers have the greatest impact on motivation and loyalty. The example below shows how to quantify such impacts.

Surveys 62

Surveys Education Calibration Contact Center 62

Connecting the Dots

SEPTEMBER 9, 2019

It is critical to learn from employees, “What are your frustrations in giving good service?” CCMC has found that issues that impede the ability of employees to do their jobs and service their customers have the greatest impact on motivation and loyalty. The example below shows how to quantify such impacts.

Surveys 48

Surveys Education Calibration Contact Center 48

Expivia

OCTOBER 4, 2021

Whether you want to add a new product line, send a direct mail piece, or need to scale to account for seasonality, you need a partner that can keep up with those demands. The best-outsourced contact centers have reasonable pricing that accounts for all the costs without compromising on quality. Real Partnership. Cost-Effective Pricing.

outsourcing 98

outsourcing Contact Center Call Center Calibration 98

Fonolo

SEPTEMBER 14, 2023

A well-constructed goal sets clear expectations and creates a sense of urgency, which makes it more likely that your support agent will hit their target. You don’t want to make them into a whip-master, but bringing some accountability to your team is important. Share constructive feedback and recognition for good work.

Contact Center 91

Contact Center Call Center Average Handle Time Construction 91

CSM Magazine

MARCH 22, 2023

Engineers no longer have to physically check-in at the start and end of each working day, or as jobs are completed, and customer service levels are boosted with live updates and accurate ETAs. “Our customers rely on us to be the eyes and ears for their safety and security requirements and we rely on BigChange.”

Engineering 52

Engineering Finance Construction CRM 52

NobelBiz

FEBRUARY 22, 2023

There is no need for training in phone system administration, no need to know how to construct an extension, and so on. Contact centers must also evaluate a variety of criteria, each with a different cost/benefit/service level ratio. There is no need for a specialized staff member to manage the phone system, which saves money.

Call Center 52

Call Center voip Contact Center Enterprise 52

Hodusoft

AUGUST 2, 2023

Outsourcing costs In case a contact center outsources its operations to any other service provider, it would have to bear additional costs such as contract fees, service level agreements, and other miscellaneous costs. In some cases, cost per call can account for almost 50 percent of the total cost of fulfilling an order.

Contact Center 52

Contact Center Metrics Contact center software Interactive Voice Response 52

AWS Machine Learning

MAY 2, 2023

Real-time inference workloads can have varying levels of requirements and service level agreements (SLAs) in terms of latency and throughput, and can be met using SageMaker real-time endpoints. In this post, we dive deep to see how Amazon SageMaker can serve these models using NVIDIA Triton Inference Server.

Scripts 65

Scripts Engineering Enterprise Construction 65