TeamSupport

JULY 20, 2018

If you’re a B2B (business-to-business) company and you don’t have Service Level Agreements (SLAs) in place with your customers, you're missing out on an important opportunity to improve customer retention and satisfaction. uptime for your product or that all customer service inquiries will be responded to within a 24-hour window.

Service level 49

Service level B2B Construction Morale 49

TeamSupport

JULY 20, 2018

If you’re a B2B (business-to-business) company and you don’t have Service Level Agreements (SLAs) in place with your customers, you're missing out on an important opportunity to improve customer retention and satisfaction. uptime for your product or that all customer service inquiries will be responded to within a 24-hour window.

Service level 40

Service level B2B Construction Morale 40

Global Response

MARCH 26, 2024

Implement a constructive feedback process that allows both parties to express concerns and suggestions. Setting clear expectations and SLAs (Service Level Agreements) The second step in building a solid partnership is setting clear expectations and well-defined Service Level Agreements (SLAs).

Best practices 62

Best practices Management outsourcing Business Process Outsourcing 62

Connecting the Dots

SEPTEMBER 7, 2020

It is critical to learn from employees, “What are your frustrations in giving good service?” CCMC has found that issues that impede the ability of employees to do their jobs and service their customers have the greatest impact on motivation and loyalty. The example below shows how to quantify such impacts.

Surveys 62

Surveys Education Calibration Contact Center 62

Connecting the Dots

SEPTEMBER 9, 2019

It is critical to learn from employees, “What are your frustrations in giving good service?” CCMC has found that issues that impede the ability of employees to do their jobs and service their customers have the greatest impact on motivation and loyalty. The example below shows how to quantify such impacts.

Surveys 48

Surveys Education Calibration Contact Center 48

Fonolo

SEPTEMBER 14, 2023

In a busy customer service department, having an agreed-upon set of milestones helps you cross the finish line because it clarifies decision-making, keeps morale up, and can even reduce agent turnover. In this blog, we’ll discuss how to create goals that will take your call center to the next level. Using the S.M.A.R.T

Contact Center 91

Contact Center Call Center Average Handle Time Construction 91