Expivia

OCTOBER 4, 2021

Collaborate and Calibrate Regularly : Any long-term partnership requires work and communication. Whether you want to add a new product line, send a direct mail piece, or need to scale to account for seasonality, you need a partner that can keep up with those demands. That is the SLA time that we give our client services managers.

outsourcing 98

outsourcing Contact Center Call Center Calibration 98

Connecting the Dots

SEPTEMBER 7, 2020

It is critical to learn from employees, “What are your frustrations in giving good service?” – This answer, using the same survey questions, can be compared to actual surveys, if there is a difference, then there is a calibration problem. If the customer took a survey, how would they rate the call? Choosing The Right Survey.

Surveys 62

Surveys Education Calibration Contact Center 62

Connecting the Dots

SEPTEMBER 9, 2019

It is critical to learn from employees, “What are your frustrations in giving good service?” – This answer, using the same survey questions, can be compared to actual surveys, if there is a difference, then there is a calibration problem. If the customer took a survey, how would they rate the call? Choosing The Right Survey.

Surveys 48

Surveys Education Calibration Contact Center 48