Accountability Construction Customer centricity Surveys 
ChurnZero
MARCH 29, 2019
How Best to Create a B2B Survey. With that in mind, it is generally more useful to conduct a formal survey. The most crucial part of creating a survey is to consider what results you are anticipating. After all, you can always run more than one survey if you are looking to consider multiple angles. Begin with the End.
Customer Relationship Metrics
JULY 26, 2017
You’ve conducted surveys, created committees, put in recognition programs, and still you struggle. Ownership over Accountability. When your focus is on how to hold people accountable, it takes your focus off an important question: “Why do we need to hold people accountable in the first place?”. Why is that? Ownership.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Satrix Solutions
JANUARY 29, 2021
I think we would all agree – customer surveys are everywhere. Despite such prolific use of surveys as a central component of customer experience programs, many B2B companies are failing to maximize their return on investment. Devise your Customer Success team’s closed loop outreach strategy accordingly.
Totango
SEPTEMBER 13, 2022
You can incorporate different workflows and KPIs into your standard operating procedures to create a customer success playbook template for your customer onboarding phase. Developing Playbooks for Your Customer Journey and Individual Customers. Promote customer engagement. Limit churn for a lower churn rate.
Lumoa
APRIL 7, 2022
These include customer satisfaction, customer loyalty, and customer engagement. All of these differentials need to be taken into account when comparing your NPS score to see how you stack up against other companies to see if you have a “good” score.
Interactions
OCTOBER 31, 2019
An effective program can lead to better alignment between a brand and its customers, improved customer service, and elevated brand perception. It can also be effective in increasing customer loyalty and retention. . Although not new, VoC programs are essential in today’s customer-centric business initiatives.
Tenfold - Contact Center Blog
AUGUST 10, 2018
While it might seem like it’s back-breaking to get a customer to buy, today’s empowered customer is also loyal–as long as they get their money’s worth. Businesses love to declare they’re customer-centric but fail to keep their customers. Accountable. Either way, you lose.
Expert insights. Personalized for you.
73 
Let's personalize your content