Accountability Big data Conference Customer Experience 
Taylor Reach Group
MAY 24, 2018
At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. 2018 SWPP Annual Conference: June 4-6, Nashville, TN. Big Data & Analytics for Retail Summit : June 6-7, Chicago, IL. and Now What?’
Branch Mesenger
MAY 2, 2018
In customer service circles, employee engagement leads to strength in team solidarity -- a critical component to a brand that can help satisfy its customers with exceptional customer experience. Using Big Data to Make Leadership Advances in the Workplace. "I want to meet the customer where they're at.
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Natalie Petouhof
JANUARY 5, 2016
More like huge, vast, gigantic, massive, colossal, and maybe even titanic amounts of data. So yes, lot’s of it and the key is how to use it to make a customer experience – whether B2C or B2B – better. But will all that data help? Creating an experience just because we can is not enough.
CX Journey
FEBRUARY 18, 2016
Plenty of books were written and conferences attended. Now, a decade later - amid the buzz about big data, decision science, content marketing, and disruption - you don’t hear many people talk about narrative leadership. I heartily recommend this treasure chest as a book for every Customer Experience and Customer Insight leader.
Natalie Petouhof
JANUARY 19, 2016
MY POV: My overall take away is that Oracle has built / are building the most comprehensive cloud offering – Data as a Service (DaaS), Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (Iaas). It used to be that the buyer was the CIO. Maybe IT still needs to stay focused on their list.
AWS Machine Learning
FEBRUARY 1, 2024
The following are some considerations when using RAG: Setting appropriate timeouts is important to the customer experience. Nothing says bad user experience more than being in the middle of a chat and getting disconnected. In the low-latency case, you need to account for the time it takes to generate the embedding vectors.
Natalie Petouhof
MAY 9, 2016
Tweet What we saw at the conference was a full suite for customer experience. As point solutions turn to suites, Constellation Research predicts organizations that want to keep all the information about customers flowing in one place will most likely turn to platforms, suites and hubs for customer experience.
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