Gone Virtual: Recap of the CETX Conference
Callminer
SEPTEMBER 1, 2020
With over a thousand registrants, our inaugural CETX and very first digital conference also marked one of our largest events to date.
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Callminer
SEPTEMBER 1, 2020
With over a thousand registrants, our inaugural CETX and very first digital conference also marked one of our largest events to date.
Avaya
NOVEMBER 14, 2018
I’ve been on the road the past several weeks, listening to organizations describe the digital transformations they are trying to implement to improve their customer experiences. Technology solutions are also rapidly evolving to meet the needs of brands that are striving to make customers feel valued and meet their rising expectations.
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Taylor Reach Group
MARCH 26, 2018
At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Customer Contact East: a Frost and Sullivan Executive Exchange April 8 – 11, Marco Island, FL. Smart Customer Service 2018 April 9 – 11, Washington, DC.
Taylor Reach Group
MAY 24, 2018
At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. 2018 SWPP Annual Conference: June 4-6, Nashville, TN. Big Data & Analytics for Retail Summit : June 6-7, Chicago, IL. and Now What?’
SmartKarrot
AUGUST 16, 2021
The magic of customer experience has enveloped us with its virtues and values. That is when where forums, workshops, and conferences play a pivotal part in imparting experience as well as education to people. Digital Customer Experience Strategies Summit DX Summit. So here we go! Table of Contents.
Natalie Petouhof
APRIL 4, 2016
Tweet Among the many stories at Microsoft Envision Conference were those around digital transformation. Covering Digital Transformation and IOT to make better customer experiences. There are many more applications for this technology, yet to come, for cars and more.
Natalie Petouhof
MAY 11, 2016
Capgemni’s Digital Business Model: It includes not only the “what” but the “how” of customer experience, including digital customer experience, digital organizational and people and digital operations. Covering Customer Facing Applications, including the customer experience of IOT.
SmartKarrot
SEPTEMBER 28, 2020
There are multiple SaaS conferences that are happening towards that end all around the world that are worth attending. With the subscription-based economy, it has become much easier for companies to acquire new customers. This has given rise to a new function in the SaaS organization called customer success. So here we go!
Branch Mesenger
MAY 2, 2018
In customer service circles, employee engagement leads to strength in team solidarity -- a critical component to a brand that can help satisfy its customers with exceptional customer experience. Using Big Data to Make Leadership Advances in the Workplace. "I want to meet the customer where they're at.
Beyond Philosophy
NOVEMBER 19, 2020
I recently participated in a Customer Experience Day webinar with two other leaders in our field, Joe Pine and Lou Carbone. I learned a few things that I would love to share with you, and discussed on my most recent podcast , regarding where we are now with Customer Experience and, perhaps more importantly, where we are heading.
Natalie Petouhof
FEBRUARY 21, 2016
Are you using IoT to create great, new customer experiences. Has the move to the cloud made your customer service more agile and the customer’s experience much better? IoT and creating awesome Customer Experiences. IoT and creating awesome Customer Service (Field Service).
Fonolo
SEPTEMBER 11, 2018
And these contact centers … are squarely in the technological crosshairs … forced to circle the wagons as the bulk of conversations between brands and their customers migrate to bots and other forms of intelligent assistants or artificial intelligence (AI). Register for “The Impact of AI in Customer Experience” here. Conclusion.
Beyond Philosophy
JUNE 11, 2015
However, like the hype around big data, enthusiasm for gamification has somewhat plateaued, and has needed to be rethought, especially regarding how it can drive more brand bonding and positive financial results. This gave gaming something of a Philosopher’s Stone, or magic wand, aura.
SmartKarrot
AUGUST 12, 2021
With the increasing expectations of customers, companies need to look out for new ways to interact and improve their processes and service quality. In this context, many organizations are leveraging AI to boost their customer experience (CX) with more innovative techniques. How is AI Being Applied to Improve Customer Experience?
Verint
MARCH 29, 2018
and author of Before Happiness and The Happiness Advantage, will be a keynote speaker at the Verint Engage global customer conference at the Sheraton Dallas Hotel May 14 – 17. Achor will present “Big Potential: How Transforming the Pursuit of Success Raises Our Achievement, Happiness and Well-Being” on the morning of Wednesday, May 16.
Fonolo
SEPTEMBER 11, 2018
And these contact centers … are squarely in the technological crosshairs … forced to circle the wagons as the bulk of conversations between brands and their customers migrate to bots and other forms of intelligent assistants or artificial intelligence (AI). Register for “The Impact of AI in Customer Experience” here. Conclusion.
inmoment
NOVEMBER 15, 2018
The application of AI to improve customer experience is particularly on the rise. Products ranged from big data analytics to speech recognition to advanced decision making to predictive technology. Automate simple customer interactions. The Federal Government’s 2018-19 budget revealed a $29.9
Infinity
MAY 25, 2019
So, it’s no wonder that the Digital Marketing World Forum (DMWF) was packed with eager marketers swarming conferences looking for the latest advice on how to make their digital marketing perform for them. It would be unfathomable to imagine a marketer being able to attend every conference. Transform the customer experience.
Natalie Petouhof
JUNE 9, 2016
Back to the conference, @jasonlsilva gave a wonderful talk on perception, change and our ability to redefine the meaning of a billionaire to one that helps a billion people. Some analysts think companies will be competing on customer experience in the future. I believe they always have been.
Natalie Petouhof
DECEMBER 8, 2015
In addition to scheduling appointments with branch employees that have the right skills for a given topic, the combined offering can schedule remote financial specialists to meet with customers and branch employees by video conference for even greater omnichannel customer engagement. How Will Brands Measure Success?
Natalie Petouhof
SEPTEMBER 21, 2016
Static Analytics – which drives the use of real-time, big-data analytics. Lochbridge is creating connected fleets where IOT and big data is being used for predictive maintenance in monitoring fleet / cargo to reduce the response time. Constellation Research, Covering Customer Facing Applications and IOT.
Natalie Petouhof
JANUARY 5, 2016
More like huge, vast, gigantic, massive, colossal, and maybe even titanic amounts of data. So yes, lot’s of it and the key is how to use it to make a customer experience – whether B2C or B2B – better. But will all that data help? Creating an experience just because we can is not enough.
CX Journey
FEBRUARY 18, 2016
Plenty of books were written and conferences attended. Now, a decade later - amid the buzz about big data, decision science, content marketing, and disruption - you don’t hear many people talk about narrative leadership. I heartily recommend this treasure chest as a book for every Customer Experience and Customer Insight leader.
Spearline
MAY 8, 2019
If a customer complained that their conference call was disrupted by a participant with poor audio, we may not have the originating phone number, and might only be provided a rough understanding of the call time. As humans we can sense if a customer is experiencing stress or frustration and adapt accordingly to manage a situation.
Calabrio
MAY 25, 2016
Recently, Facebook announced at its F8 developer conference that it would allow businesses to build “bot” technology for Facebook Messenger. Chatbots are equipped to answer basic questions from customers, accept orders, and provide general customer assistance.
Verint
JUNE 6, 2017
As discussed in a recent blog post by Laurie Wickham, the 2017 Verint Engage Global Customer Conference took place recently in Orlando, Florida with attendees from 17 countries and a variety of industries.
Callminer
JULY 15, 2019
This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. Thursday, July 25th Customer Experience. Thursday, July 26th Customer Experience. Register for 11am BST Session.
Natalie Petouhof
JANUARY 19, 2016
MY POV: My overall take away is that Oracle has built / are building the most comprehensive cloud offering – Data as a Service (DaaS), Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (Iaas). It used to be that the buyer was the CIO. Maybe IT still needs to stay focused on their list.
Natalie Petouhof
MAY 9, 2016
Tweet What we saw at the conference was a full suite for customer experience. As point solutions turn to suites, Constellation Research predicts organizations that want to keep all the information about customers flowing in one place will most likely turn to platforms, suites and hubs for customer experience.
AWS Machine Learning
FEBRUARY 1, 2024
The following are some considerations when using RAG: Setting appropriate timeouts is important to the customer experience. Nothing says bad user experience more than being in the middle of a chat and getting disconnected. He entered the big data space in 2013 and continues to explore that area.
Natalie Petouhof
JULY 14, 2015
VP and Principal Analyst Covering Customer-facing Applications To Create Great Customer Experiences Informed by Data and IOT. 5 reasons to apply for a SuperNova Award: Wondering why you would want to apply – one of the biggest reasons is to get third party validation on the amazing work you are doing.
Natalie Petouhof
MAY 10, 2016
As the lines between sales, service and marketing continue to blur, marketers are taking a leadership role in delivering a unified customer experience. The Marketing Cloud Lightning Platform vision is to bring the power of Lightning to digital marketers so they can create more intelligent and personalized customer experiences.
Natalie Petouhof
FEBRUARY 24, 2016
Tweet What’s Happening in the World of Shopping and Customer Experiences? At the National Retail Federation Annual Convention in New York City, Microsoft made announcements with GameStop, Hardee’s, TGI Fridays, Panasonic, HP and FreedomPay, and NCR on efforts to modernize shopping experiences.
Fonolo
SEPTEMBER 18, 2018
I just returned from the excellent Conversational Commerce Conference. It’s not a big event (just one track over two days), but it is very focused. Dan and Mitch are with Opus Research , which organized the conference. Webinar: The Impact of AI in Customer Experience. The Impact of AI on Customer Facing Roles.
Beyond Philosophy
DECEMBER 23, 2015
And, where there is a CCO in place and working with other C-suite executives, the authority and scope associated with the position has direct influence over corporate customer experience priorities and application of resources. They are; Customer Experience and Value Optimization.
CSM Magazine
SEPTEMBER 23, 2021
In addition, high competition in the market forces retailers to constantly take care of customer loyalty: improving mobile applications and ensuring flawless site operation, supporting chatbots to collect feedback, creating personalized loyalty programs, and conducting business analytics. Big Data for retail is a powerful and useful tool.
Natalie Petouhof
DECEMBER 1, 2015
Their focus has been on transforming their CRM offerings to leverage the full power of Microsoft – harnessing the strength of the intelligent cloud to help companies deliver amazing customer experiences across the breadth of sales, service, marketing and social engagements.
Natalie Petouhof
JUNE 15, 2015
Tweet I’m speaking at Salesforce Exact Target’s Connections Conference. With the next generation Journey Builder brands are empowered to create journeys that blur the lines of CRM and span the Salesforce Customer Success Platform – connecting journeys across sales, service, marketing and custom apps.
Squelch
AUGUST 6, 2019
She currently serves as SVP of Global Customer Success at Guavus , which she describes as “a big data real-time analytics company supporting the largest and most complex data infrastructures in the world.”. I actually just presented at an AI conference recently, and I love to do things like that.
Tethr
DECEMBER 7, 2020
Recontacts figure prominently in the story of recurring effort we discussed in our last post on the Four Flavors of Customer Loyalty (the moment the customer “breaks” from the sheer exhaustion of doing business with the company). In no uncertain terms: Repeat contacts are toxic to the customer experience.
Squelch
AUGUST 6, 2019
She currently serves as SVP of Global Customer Success at Guavus , which she describes as “a big data real-time analytics company supporting the largest and most complex data infrastructures in the world.”. I actually just presented at an AI conference recently, and I love to do things like that.
Tethr
MAY 22, 2019
And recontacts figure prominently in the story of reoccurring effort we discussed in our last post on the Four Flavors of Customer Loyalty (the moment the customer “breaks” from the sheer exhaustion of doing business with the company). In no uncertain terms, repeat contacts are absolutely toxic to the customer experience.
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