Education Services Group

JULY 5, 2022

So, why is true Customer Success so difficult to achieve in practice? As Kristi Faltorusso, CCO at ClientSuccess put it, change starts with culture , and there needs to be accountability across the business with customer-focused KPIs. After all, aren’t mistakes the best way to learn? This isn’t just a job for CS.

SaaS 52

SaaS Customer centricity Best practices Upselling 52

CSM Practice

JUNE 19, 2019

No doubt, customer training improves customer success and can greatly reduce churn by increasing user adoption and supporting a successful onboarding. Increasing perceived value during customer training will typically result in account expansion for existing customers and improve user adoption for new features.

Education 40

Education SaaS Feedback Accountability 40

SmartKarrot

JULY 30, 2021

Strong focus on driving engagement and adoption of the platform to promote retention and loyalty. Ensure a plan is in place for each customer, to address governance best practices, change management, training options, engagement and adoption. Managing a portfolio of c200 client accounts across Europe.

Engineering 10

Engineering Best practices Customer retention Government 10

Netomi

JANUARY 5, 2022

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

MAY 14, 2020

Role: Renewal Account Manager Location: Los Altos, CA (Potential for the Remote U.S.) In this role, you will own, drive and manage the renewal process, which will include working with customers, partners, resellers as well as Contrast sales and customer success personnel.

CRM 10

CRM SaaS Best practices Accountability 10

CSM Practice

MARCH 26, 2017

Customer advocacy has been a hot topic for customer success teams, so this week I sat down with Jesse Goldman , VP of Customer Success at Influitive to learn how he promotes customer success at Influitive through their best-of-breed advocacy program. Who owns customer advocacy at Influitive?

Customer advocacy 49

Customer advocacy Marketing Metrics Feedback 49

SmartKarrot

MAY 10, 2021

Role: Customer Success Manager – Strategic Location: Remote, United States Organization: Premier Group Recruitment As a Customer Success Manager, you will be actively serving a portfolio of assigned North American accounts including major consumer, prosumer, and B2B brands. to increase their utilization features.

Best practices 10

Best practices Enterprise B2B Metrics 10

SmartKarrot

NOVEMBER 18, 2020

Apply here: [link] Role: Strategic Customer Success Manager Location: San Francisco, CA, US Organization: Miro As a Strategic Customer Success Manager, you will manage a portfolio of 25-35 Enterprise customers. Maximize customer retention metrics. Provide technical and systems management advisory services.

Customer advocacy 10

Customer advocacy Best practices Finance Enterprise 10

SmartKarrot

OCTOBER 30, 2020

Create a consistent and valued customer experience developing and scaling repeatable methodologies and proven best practices. Build and nurture C-level relationships across accounts to solidify our partnership and commitment to the customer while penetrating the account deeper.

Enterprise 10

Enterprise Technical Support Engineering Education 10

SmartKarrot

JANUARY 5, 2021

Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today. Being the Co-founder of CX Speakers LLC , he conducts workshops on Customer Success and thought leadership around customer relationships and marketing technology.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

SmartKarrot

JANUARY 3, 2022

Apply here: [link] Role: Customer Success Manager Location: Brooklyn, NY, US Organization: Nowsta As a Customer Success Manager, you will become an expert on the Nowsta platform and staff management best practices. Conduct product walkthroughs, workshops, and webinars.

Enterprise 3

Enterprise Accountability Feedback Engineering 3