Callminer

MARCH 9, 2020

” – Workforce Management Software: The Definitive Buying Guide , Vairkko; Twitter: @vairkko. That’s why it’s important to make use of the best tools available for the job.” ” – 15 Best Practices For Effective Call Center Management , Sling. ” – Jones, Elden F.,

Best practices 182

Best practices Call Center Analytics Metrics 182

AWS Machine Learning

JANUARY 26, 2024

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

Best practices 123

Best practices Government Engineering Accountability 123

AWS Machine Learning

NOVEMBER 9, 2023

Central model registry – Amazon SageMaker Model Registry is set up in a separate AWS account to track model versions generated across the dev and prod environments. Approve the model in SageMaker Model Registry in the central model registry account. Create a pull request to merge the code into the main branch of the GitHub repository.

Scripts 100

Scripts Accountability Engineering Best practices 100

Balto

JUNE 20, 2023

Natural Language Understanding (NLU): NLU uses Deep Learning and Machine Learning models to capture the user intent and pull key information to be able to provide the most relevant response based on the request’s context, entity extraction, and account preferences. For more about our solutions, check out our free definitive guide here.

Contact Center 52

Contact Center Chatbots Complaint resolution Wait times 52

Callminer

SEPTEMBER 14, 2020

Business analysts working in call center operations must have a thorough understanding of regulatory requirements to ensure that processes, technology solutions and other strategic initiatives are compliant with all relevant regulations, such as PCI-DSS or the Fair Debt Collection Practices Act (FDCPA).

Call Center 182

Call Center Analytics First call resolution Metrics 182

CustomerSuccessBox

MARCH 14, 2022

This course is for: Customer Success Managers People who want to know what it takes to become an Elite Customer Success Manager Anybody who is in a customer-facing role People who are responsible for customer accounts This course is not for people looking for an introduction to Customer Success Management. Creator: Dale Roberts. Enroll here.

Journey mapping 52

Journey mapping Accountability Construction Management 52

AWS Machine Learning

OCTOBER 6, 2023

All the retrieved data is consolidated to construct an extensive prompt, serving as input for the LLM. User preference alignment – By taking into account a user profile that signifies user preferences, potential recommendations are better positioned to identify content characteristics and features that resonate with target users.

Personalization 112

Personalization Engineering Construction Transportation 112