Totango

JUNE 23, 2020

Strong scores could encourage you to take action in the form of upsell, cross-sell, and expansion campaigns , or by developing a customer case study or asking the customer to speak at an event. You can increase the effectiveness of your customer success actions by pairing accounts with the right team members.

Best practices 62

Best practices Brand ambassadors Surveys Enterprise 62

SmartKarrot

MARCH 9, 2023

By new goods and expansion prospects, increase income in accounts. Establish a weekly management system to monitor advancement against important benchmarks and KPIs. Control important team KPIs, including churn, upsells, adoption, and activity management. Increase customer references and consumer advocacy.

Upselling 19

Upselling Benchmark SaaS Accountability 19

Totango

OCTOBER 1, 2019

For example, your customer needs to onboard two new employees while simultaneously working through an upsell with your sales team. Automated alerts can be attached to the customer data to make it easier to monitor accounts across an enterprise, but they are only as valuable as the engagements that follow. High license utilization.

Enterprise 81

Enterprise Metrics Benchmark Upselling 81

Pointillist

MARCH 22, 2018

JetBlue has in the past made as much as an additional $140million in revenue through its upsell program called ‘Even More Space.’. There are many such examples of B2C and B2B companies that are using upsell and cross-sell opportunities to generate profits. In this post, I take a detailed look at: What is upsell and cross-sell?

Upselling 71

Upselling Analytics B2B B2C 71

SmartKarrot

AUGUST 16, 2022

Business consultants Human resource Consultants Lawyers Accountants. Only when some metric goes off the benchmark can you know something is wrong. All things renewal, upsell, and other expansion formats can be considered. QBRs have the CSMs collect insights and record how products worked for them. Why are QBRs important?

Chief Customer Officer 10

Chief Customer Officer Benchmark Finance Metrics 10

SmartKarrot

NOVEMBER 6, 2020

These indicators are usually measured when the events have already occurred. With a low CSAT score you can predict future events like customer churn. And any measurement below the benchmarks send you a clear signal that you need to improve upon your business. Customer account expansion. What are lagging indicators?

SaaS 8

SaaS Metrics Benchmark Upselling 8

SmartKarrot

JULY 14, 2022

Active involvement with the KPIs and benchmarks, making recommendations for monitoring, analysis and improvement of them. Own on-boarding, account management, renewals and health KPIs. Analyze customer data to identify triggering events that may require risk mitigation. Establish clear client retention goals and KPIs.

Education 3

Education Benchmark Upselling Best practices 3

Pointillist

JULY 25, 2018

What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Upsell and Cross-sell Revenue Growth. 5 essential steps to find upsell and cross-sell opportunities with journey analytics ]. Thinking in Events.

Analytics 93

Analytics Government APIs Metrics 93

ChurnZero

JANUARY 26, 2021

From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . Finally, because this is a customer-facing tool, we won’t be using it to document internal strategies for engaging and growing a customer account. Simplicity is the name of Joint Success Plan game.

Management 98

Management Chief Customer Officer Upselling SaaS 98

Totango

APRIL 14, 2020

Organizations need to segment customers based on how world events such as COVID-19 affect them. Employing customer segmentation makes that pursuit easier by dividing your portfolio into accounts of similar standing that will benefit from targeted attention. Get as Granular as You Need. Balance Segmentation. 5. Be Ready to Act.

Best practices 71

Best practices B2B Enterprise Accountability 71

ChurnZero

MARCH 22, 2019

To better understand the impact, we had Rob Belcher, Managing Director at SaaS Capital share benchmarking data from their eighth annual survey of private B2B SaaS companies. How to develop a customer health score and key customer events to track. So, the initial sale is very small, and all the sale is upsell.

Customer retention 61

Customer retention Upselling SaaS Customer centricity 61

Totango

FEBRUARY 15, 2019

By “instrumenting a product,” I refer to the technical process of creating an event log of user activities, so this log can be analyzed to answer the usage questions mentioned above. Account ID. A typical usage event record (SDR – Service Details Record) log contains the following information: Timestamp. Account ID *.

SaaS 71

SaaS B2C B2B Metrics 71

JustCall

MARCH 9, 2023

With CI technology, you can rest assured that all (100%) customer interactions are accounted for and recorded, leaving no room for error. You can compare your reps’ performance with industry benchmarks across industries and roles. It can save you a great deal of labor and time. Who Should Use Conversation Intelligence Software?

Coaching 52

Coaching Sales Chatbots Analytics 52

Pointillist

JULY 25, 2018

What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Thinking in Events The fundamental data type for customer journey analytics is the event. and delivers meaningful ROI.

Analytics 43

Analytics Metrics Government Journey mapping 43

Amity

FEBRUARY 2, 2016

With so many customer success resources to choose from, we’ve selected the top customer success resources and events that we think will educate and inspire you for the rest of the year. • Events. It determines the effectiveness of free trials, paid pilots, churn reduction, renewals, upsells and referrals.

SaaS 80

SaaS Education Customer retention Sales 80

Comm100

FEBRUARY 6, 2018

And it’s not just the cost per agent or interaction that companies need to take into account — deployment costs can also vary per software. Need : An industry-leading CRM — features include lead scoring, SMS marketing, event management, sales reports, social CRM, mobile app, web content personalization, and more.

CRM 42

CRM Enterprise SaaS Marketing 42